Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ana Santillan

Rockaway,NJ

Summary

Dedicated professional with history of meeting company goals utilizing consistent and organized practices.

Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Collaborative team menber with dedication to partnering with coworkers to promote engaged, empowering work culture.

Reliable employee . Offering excellent communication and good judgment.

Resourceful Team Member with proven history of reliability and excellent work. Dedicated to quality assurance and maximizing daily progress. Efficient EKG Technician known for high productivity and ability to complete tasks swiftly. Well-versed in cardiac monitoring techniques, lead placement understanding, and patient care protocols. Excel in communication, empathy, and problem-solving skills, ensuring optimal patient comfort and accurate test results. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

27
27
years of professional experience

Work History

Food Service Worker

Saint Clare's Hospital
Dover , NJ
10.2022 - Current
  • Delivered food orders promptly and accurately to guests tables.
  • Monitored inventory levels of food items used during meal services.
  • Performed opening and closing duties such as setting up workstations with necessary supplies.
  • Maintained professional demeanor during interactions with customers and co-workers.
  • Acquired new skills to support team and further accommodate customer needs.
  • Collaborated with team to deliver timely service of items.

Company Owner

Hardware Store
Riobamba, Ecuador
02.2004 - 02.2013
  • Managed employees by supervising daily tasks.
  • Aligned branding initiatives and sales strategies with client goals.
  • Supported company goals through careful reinvestment of profits.
  • Motivated employees to consistently improve performance through company-wide incentive plans.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.

Restaurant Head Waitress

Santval Lodge
Colta, Ecuador
04.2009 - 01.2013
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Trained staff members.
  • Upheld high standards of professionalism when dealing with customer issues, supporting serving staff and waiting on tables.

Office Bookkeeper

Tire Services Company
Riobamba, Ecuador
08.1997 - 10.2004
  • Eliminated errors in financial recordkeeping through careful forecasting and budget administration.
  • Reviewed and filed financial documents, coded accounting entries for data processing and posted daily receipts and payments in accordance with all corporate protocols.
  • Supported operations by communicating with customers, filing documents and managing data.
  • Increased customer satisfaction by filing taxes on time and promptly resolving issues.

Sales Administrator

Hardware Department
Riobamba, Ecuador
02.2002 - 04.2004
  • Collaborated with marketing department personnel to optimize strategic initiatives.
  • Improved sales processes to streamline customer acquisition and onboarding strategies.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Handled customer relations issues, enabling quick resolution and client satisfaction.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.

Education

EKG Technician Certification

Healthcare Training Institute - Dover,
Dover
10-2024

High School Diploma -

Morris Knolls High School
Rockaway, NJ
01.2019

MBA - Business Management / Strategic Management

The Regional Autonomous University of The Andes
Ambato-Ecuador
08.2011

Specialist in Project Management -

The Regional Autonomous University of The Andes
Ambato - Ecuador
08.2008

Marketing Management Diploma -

The Regional Autonomous University of The Andes
Ambato - Ecuador
10.2007

Banking And Finance Engineering - Accounting And Finance

Higher Polytechnic School of Chimborazo
Riobamba - Ecuador
10.2002

Skills

  • Focus and Follow-Through
  • Strong understanding of cardiac rhythms and abnormalities
  • HIPAA Compliance
  • Administrative Management
  • Records Organization and Management
  • Supplier Monitoring
  • Originality and Creativity
  • Finance and Accounting Oversight
  • Company Standards Enforcement
  • Customer Relations
  • Product Transportation
  • Customer Care
  • Operational Efficiency
  • Patient Communication
  • Stress testing
  • Certified EKG Technician
  • Time management abilities
  • Medical Documentation
  • Self Motivation
  • Task Prioritization
  • Problem-Solving

Languages

English
Elementary
Spanish
Native/ Bilingual

Timeline

Food Service Worker

Saint Clare's Hospital
10.2022 - Current

Restaurant Head Waitress

Santval Lodge
04.2009 - 01.2013

Company Owner

Hardware Store
02.2004 - 02.2013

Sales Administrator

Hardware Department
02.2002 - 04.2004

Office Bookkeeper

Tire Services Company
08.1997 - 10.2004

EKG Technician Certification

Healthcare Training Institute - Dover,

High School Diploma -

Morris Knolls High School

MBA - Business Management / Strategic Management

The Regional Autonomous University of The Andes

Specialist in Project Management -

The Regional Autonomous University of The Andes

Marketing Management Diploma -

The Regional Autonomous University of The Andes

Banking And Finance Engineering - Accounting And Finance

Higher Polytechnic School of Chimborazo
Ana Santillan