Ana Santoro
Miami,FL
Summary
High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences. Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
6
6
years of professional experience
Work History
Server
Platea Restaurant
Miami, FL
12.2023 - Current
- Greeted guests and provided menus.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Explained menu items, describing ingredients and cooking methods upon request.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Ensured that each guest was served courteously, quickly, and efficiently.
Personal Administrative Assistant
WorkX Miami
Miami, FL
11.2023 - Current
- Proofread documents for accuracy prior to submission to the executive team.
- Answered incoming calls and emails promptly while managing the executive's schedule accordingly.
- Compiled weekly progress reports highlighting key accomplishments from past week's activities.
- Scanned documents into electronic format for storage in a secure database system.
- Greeted visitors in a professional manner and provided assistance with inquiries.
- Maintained clerical correspondence via email and phone.
- Assist Ceo in managing and maintaining their client database.
- Coordinate and schedule offices showings, and client appointments .
- Prepare and organize property listings, including creating marketing materials and virtual tours.
- Conduct market research and gather property information for comparative market analysis.
- Assist in drafting and reviewing contracts, disclosures, and other legal documents.
- Liaise with clients, prospective buyers, and other stakeholders to provide timely updates and information.
- Coordinate inspections, appraisals, and follow-up on necessary repairs or improvements.
Cocktail Server/Waitress
Kaiyo ROOFTOP
San Francisco, CA
10.2022 - 10.2023
- Greeted guests warmly, providing excellent customer service in a vibrant rooftop bar setting.
- Demonstrated expert knowledge of Nikkei cuisine, confidently making recommendations and answering guest inquiries.
- Efficiently took orders, entered them accurately into the POS system, and ensured timely delivery of food and beverages.
- Provided personalized attention to enhance guests' dining experience and engage in conversations about Nikkei cuisine.
- Showcased mixology skills and creativity in preparing unique and visually appealing cocktails.
- Upsold premium cocktails and Nikkei-inspired dishes to increase sales.
- Managed a high volume of tables with prompt and attentive service.
- Collaborated effectively with the bar and kitchen teams to deliver flawless service.
- Addressed guest concerns promptly and professionally, ensuring guest satisfaction and maintaining positive relationships.
Server
Fog Harbor Fish House
San Francisco, CA
09.2022 - 10.2023
- Created a friendly and inviting atmosphere, warmly welcoming guests from arrival to departure.
- Demonstrated extensive seafood menu knowledge, confidently making recommendations and answering inquiries.
- Provided exceptional customer service, promptly meeting guests' needs throughout their dining experience.
- Efficiently handled orders, ensuring accurate and timely food delivery.
- Offered guidance on seafood selections, highlighting specials and seasonal offerings.
- Successfully upsold premium seafood dishes, appetizers, and beverages to boost revenue.
- Managed multiple tables with precision, delivering attentive service and anticipating guest needs.
- Collaborated effectively with kitchen and bar staff to ensure seamless service delivery.
- Addressed guest concerns promptly, professionally, and empathetically for guest satisfaction.
- Maintained a clean and organized work area, creating a comfortable dining environment.
- Adhered to strict food safety and sanitation protocols for a hygienic dining experience.
Server
Loretta and the Butcher
Miami, FL
12.2021 - 12.2022
- Greeted guests with a warm and friendly demeanor, providing excellent customer service from the moment they entered the restaurant
- Demonstrated expert knowledge of the steakhouse menu, including various cuts, cooking techniques, and recommended pairings, confidently making suggestions and answering guest inquiries
- Guided guests through their dining experience, providing personalized attention and ensuring their preferences and dietary restrictions were accommodated
- Effectively upsold premium cuts of steak, appetizers, side dishes, and beverages, consistently exceeding sales targets and contributing to increased revenue
- Prepared and presented steak knives and condiments, ensuring guests had all the necessary tools to enjoy their meal
- Efficiently took orders, accurately entered them into the POS system, and communicated them to the kitchen, ensuring timely and accurate delivery of food
- Monitored table rotations and managed multiple tables simultaneously, providing attentive service and anticipating guest needs
- Collaborated with the kitchen and bar staff, effectively communicating guest preferences, special requests, and any issues to ensure seamless service
- Handled guest concerns and complaints with professionalism and empathy, actively resolving issues to ensure guest satisfaction
- Maintained a clean and organized work area, including polishing silverware, setting tables, and restocking supplies.
Catering Server
Fernando Arcay Special Events
Miami, FL
11.2018 - 12.2021
- Assisted in the setup and breakdown of catering events, ensuring all equipment, tables, and decorations were properly arranged according to client specifications
- Greeted guests upon arrival, providing a warm and professional demeanor while addressing any questions or concerns they may have
- Efficiently served food and beverages, following proper serving etiquette and ensuring timely delivery of courses to maintain an exceptional dining experience
- Collaborated with event coordinators and kitchen staff to ensure seamless service execution, including coordinating timing of food service and accommodating special dietary requests
- Demonstrated strong knowledge of menu items, ingredients, and allergens, effectively communicating this information to guests and answering any inquiries
- Maintained a clean and organized work area throughout the event, including clearing tables, refilling beverages, and promptly removing used dishes
- Proactively monitored guest satisfaction, promptly addressing any issues or concerns to ensure a positive experience
- Assisted with event breakdown and cleanup, ensuring all areas were left in pristine condition and equipment was properly stored.
Server
Friends Market and Bistro
Miami, FL
11.2018 - 12.2021
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Provided product information and resolved concerns to assist customers
- Provided efficient and courteous service to customers at all times
- Responded quickly to meet customer needs and resolve problems.
Barista and Cashier
Friends Market and Bistro
Miami, FL
11.2018 - 12.2020
- Operated cash registers and handled cash and card transactions
- Welcomed customers and answered questions regarding menu items and preparation methods
- Prepared teas, hot chocolate and other non-coffee drinks for customers
- Answered customer phone calls and appropriately addressed questions and complaints
- Warmed and served baked goods and pastry items to customers
- Demonstrated coffee grinding and brewing equipment and accessories, increasing sales of machines
- Maintained inventories by replenishing coffee bean supply and stocking brewing equipment.
Education
Bachelor of Business Administration -
Universidad Metropolitana
Caracas, Miranda09.2018
Intensive English Program -
University of Illinois at Chicago UIC
Chicago, IL12.2012
Skills
- Hospitality Service Expertise
- Restaurant experience
- Customer service
- Communication skills
- High-Volume Dining
- Time Management
- Problem Management
- Multitasking
- Teamwork
- Attention to Detail
- Relationship Management
- Service prioritization
- Food safety understanding
- Menu Memorization
Languages
- Spanish
- English
Timeline
Server
Platea Restaurant
12.2023 - Current
Personal Administrative Assistant
WorkX Miami
11.2023 - Current
Cocktail Server/Waitress
Kaiyo ROOFTOP
10.2022 - 10.2023
Server
Fog Harbor Fish House
09.2022 - 10.2023
Server
Loretta and the Butcher
12.2021 - 12.2022
Catering Server
Fernando Arcay Special Events
11.2018 - 12.2021
Server
Friends Market and Bistro
11.2018 - 12.2021
Barista and Cashier
Friends Market and Bistro
11.2018 - 12.2020
Bachelor of Business Administration -
Universidad Metropolitana
Intensive English Program -
University of Illinois at Chicago UIC