Ana Santos
Kissimmee,FL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Design Consultant
Richmond American Homes
Orlando, FL
06.2021 - 06.2022
- Builds rapport with home buyer using discovery process to determine buyer's design and lifestyle preferences with end goal of helping buyer design a home they will love.
- Conducts over 10 live video or in person appointments per week reviewing all choices available to home buyer, with consideration towards their design goals and budget.
- Shares product knowledge with buyers and demonstrates product offerings where applicable.
- Provides exceptional customer service at all times to internal and external customers.
- Schedule home buyer appointments and follow up.
Customer Service Coordinator
Richmond American Homes
Orlando, FL
09.2019 - 06.2021
- Receive all warranty issues via email, phone and company website. Assess issue and determined eligibility of claim. Coordinated with trade and superintendent to schedule service call. Follow up with customer to confirm repair was completed.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Improved quality and consistency of customer communications and meet customer's expectations Perform customer relationship activities to include customer service rating.
- Maintained accurate and current customer account data with manual forms processing and digital information updates for over 50 accounts.
- Created work orders and paid off invoices. Managed invoiced tracker and refund tracker.
Design Consultant
KB Home
Orlando, FL
05.2016 - 09.2019
- Assist homebuyers with selection colors and options
- Sell upgrades while considering buyer’s budget and design goals
- Plan interior environment of home and determine preferences and purpose of design
- Guide client on space planning, layout design, and color coordination
- Customer service excellence award recipient for 3 consecutive years
- 2018 Top sales award recipient
Home Designer
LA-Z-BOY
02.2014 - 03.2016
- Design, create and sell comfortable and functional environments that represent client’s lifestyle, taste and budget
- Provide professional design consultation
- Drive sales through marketing and design excellency
- 2015 Top design sales store recipient
Education
Bachelor of Fine Arts - Interior Design
The Art Institute of Tennessee
Nashville, TN05.2012
Associate of Science - General Education
Valencia Community College
Kissimmee12.2009
Skills
- Autodesk CAD
- Microsoft Office
- SketchUp Pro
- JD Edwards
- Hyphen solutions
- Model building
- Leadership experience
- People skills
- Collaboration talent
- Problem-solving abilities
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Design Consultant
Richmond American Homes
06.2021 - 06.2022
Customer Service Coordinator
Richmond American Homes
09.2019 - 06.2021
Design Consultant
KB Home
05.2016 - 09.2019
Home Designer
LA-Z-BOY
02.2014 - 03.2016
Bachelor of Fine Arts - Interior Design
The Art Institute of Tennessee
Associate of Science - General Education
Valencia Community College
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