Christiana (Ana) Seebach

Work History

Northwood Health Systems

10.2022 - Current

Increased patient satisfaction by providing compassionate support and encouraging open communication regarding their mental health needs.
Coordinated with healthcare providers to ensure timely delivery of medications, treatments, and other necessary services for patient care.
Enhanced patient care by implementing individualized treatment plans and collaborating with multidisciplinary teams.
Documented patient progress accurately, maintaining confidentiality while adhering to HIPAA regulations and facility guidelines.
Maintained a safe and therapeutic environment for patients by conducting regular safety checks and adhering to established protocols.
Facilitated group therapy sessions to help patients develop coping skills, build social connections, and improve overall wellbeing.
Provided effective leadership to junior mental health technicians through mentorship, guidance on best practices, and constructive feedback.

Laborers International Union Of N.A. Local 1149

09.2013 - Current

Understood and followed verbal and written instructions to complete work correctly.
Maintained organized and clean work areas at all times on job sites.
Graduated and earned Journey Worker status within two years by completing all required training courses and on-the-job hours.
When working for Chapman, resolved worker complaints and issues while managing a crew of 40 as a Foreman. Worked with plant personnel to oversee the issuing of permits daily, processed time sheets/calculate hours spent on the different parts of the job for each employee on our crew, handled job performance issues, and taught proper procedures/protocols involved with the job.

Riesbeck's Food Market

06.2022 - 12.2022

Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
Monitored cash drawers in 3 checkout stations to verify adequate cash supply; linking information into the main system used for this organization.
Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.

Touchstone Laboratories (JSW)

04.2021 - 09.2021

Improved lab efficiency by streamlining sample processing and data analysis procedures.
Contributed to a safe working environment by adhering to safety guidelines and promoting best practices among colleagues.
Assisted in troubleshooting complex issues by conducting root cause analysis and identifying areas for improvement.
Working in a constantly changing environment with ever changing atmosphere that required frequent maintenance on equipment.
Following procedures thoroughly for quality assurance of steel testing.
The ability to operate multiple steel quality assurance equipment and computers to quickly determine the chemical composition of steel samples in a production environment
Expanded knowledge of chemicals and their compounds to understand the steel and the materials used to test the steel.
Maintained proper documentation of all experiments, observations, and analytical findings for easy reference and compliance with regulations.

Oglebay Resort

12.2019 - 07.2020

Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Monitored workflow to improve employee time management and increase productivity.

Williams Lea

05.2016 - 04.2017

Developed strong working relationships with key stakeholders both internally and externally, resulting in a more cohesive billing process.
Facilitated smooth communication between departments, addressing billing inquiries and resolving discrepancies promptly, in order to meet deadlines for a Nationwide Law Firm.
Maintained strict confidentiality while handling sensitive client information, ensuring compliance with industry regulations.
Participated in cross-training initiatives within the finance department to expand skillset and improve overall efficiency across teams.
Research multiple e-billing platforms and Wilson Elser's document management system in order to reconcile all required data in Wilson Elser's secondary interface.
Assisted in the successful completion of internal audits by providing comprehensive documentation related to billing processes.
Updated billing procedures as needed in response to changing regulations or business requirements, keeping the organization compliant at all times. Producing data entry work across the Citrix Platform.