Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Ana Seredina

Sioux Falls,SD

Summary

Insightful Insurance Agent bringing 13 years of insurance product and policy management expertise to growing organization. Focused and analytical with passion for client satisfaction and team goal achievement.

Overview

20
20
years of professional experience

Work History

Insurance Agent

Allstate Insurance Co
SiouxFalls, SD
03.2013 - 04.2026
  • Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension.
  • Built relationships with clients through active listening and excellent service.
  • Responded to customer calls to swiftly resolve issues and answer questions.
  • Sold auto, home, life and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
  • Obtained underwriting approval by completing application for coverage.
  • Maintained high standards of customer service by building relationships with clients.

Retention Specialist

Citibank
SiouxFalls, SD
02.2010 - 01.2013
  • Documented performance review schedule and monitored management for timely completion.
  • Researched market and competitor data regarding benefits and compensation, developing standards to maintain competitive benefits packages.
  • Developed product demonstrations and presentations for customers.

General Manager

Zkota Grill
Sioux Falls, SD
07.2006 - 04.2012

Education

No Degree - Criminal Justice

South East Technical Institute
Sioux Falls, SD

Skills

Auto insurance - Excellent

Policy renewals - Excellent

Quotes and sales - Very Good

Underwriting and adjustments - Very Good

Client needs analysis - Very Good

Critical thinking - Very Good

Accomplishments

Licensed insurance agent

Timeline

Insurance Agent

Allstate Insurance Co
03.2013 - 04.2026

Retention Specialist

Citibank
02.2010 - 01.2013

General Manager

Zkota Grill
07.2006 - 04.2012

No Degree - Criminal Justice

South East Technical Institute
Ana Seredina