Ana Serna
Yakima
Summary
A driven sales associate with 5 years of experience in customer service, relationship building, and achieving sales targets in any environment. Proven to understand clients needs, communicate, and ability to adapt quickly. Skilled in problem solving, enhancing satisfaction and loyalty. Strong leadership and communication abilities, consistently eager to bring a customer focused dynamic. Committed to delivering exceptional service and financial support.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Associate
Cheo’s Establishment
09.2024 - Current
- Greeting Customer/Attending customers to their needs.
- Exhibiting in customers service.
- Processing Payments
- Handling cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managing returns, exchanges and refunds in accordance with establishment policy.
- Providing information about prices and product.
HCA
Addus Home Health Care
02.2024 - Current
- Assist my client with both physical and emotional support.
- Ensure my client's choices and independence.
- Provide personal care services, meal assistance, medication management.
- Provide a healthy and safe environment.
Key Holder
Concept
06.2021 - 08.2023
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses.
- Opening and closing store, ensuring security protocol, and supporting daily operation.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
Program Coordinator
LAUSD School Board District
06.2019 - 04.2020
- Engaged and lead a group of 15-30 youth students throughout a 2-3 hour program; five times a week that consist of a sign-in and teaching students a variety of skills pertaining to the content area of a specific club.
Education
Masters in Business Management - Business Management
Yakima Valley Community College
Yakima, WA06-2029
No Degree - Psychology
Long Beach City College
Long Beach, CA09-2019
High School Diploma -
South Gate High School
Los Angeles, CA06-2019
Skills
- Customer Service
- Customer Support
- Payment Processing / Cash Handling
- Sales
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Teaching Skills
- Communication Skills
- Leadership Skills
Certification
- Prevention Training Completion Certificate
- First Aid Certificate - American Heart Association
- Food Handler Solutions Certificate
Languages
English
Full Professional
Spanish
Professional Working
Timeline
Sales Associate
Cheo’s Establishment
09.2024 - Current
HCA
Addus Home Health Care
02.2024 - Current
Key Holder
Concept
06.2021 - 08.2023
Program Coordinator
LAUSD School Board District
06.2019 - 04.2020
Masters in Business Management - Business Management
Yakima Valley Community College
No Degree - Psychology
Long Beach City College
High School Diploma -
South Gate High School
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