Ana Serrano
Santa Ana,CA
Summary
Detail-oriented administrative team member well-versed in data entry, customer relations, and recordkeeping. Familiar with accounts receivable and collections operations. Excellent multitasking and problem-solving abilities. Knowledgeable about preparing invoices, processing payments and pursuing past-due balances. Well-versed in accurately coding different types of bills for clear recordkeeping and tracking. Team-oriented, dependable and performance-driven. Detail-oriented Billing assistant and claim processing with strong understanding of bookkeeping principles and customer service. Experienced in developing and managing efficient billing and posting processes. Considered focused and organized team player.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Billing Assistant
Laguna Smiles
02.2014 - Current
- Answer incoming calls, take messages
- Make appointments for new and established patients
- Prepare charts for the following day
- Collect co-payments
- Create treatment plans
- Bill Dental insurances including Medicare plans
- Insurance coordinator
- Renew doctors credentials with insurances
- File appeals to insurances
- Treatment coordinator
- Insurance pre-approvals
- Customer service
- Work with patients on financial options
Medical Administrative Assistant
Orthopedic Surgery Group
01.2014 - 02.2014
- Internship through school
- Answer incoming calls, screen for the office and transfer as applicable
- Greet incoming patients and prepare rooms for each visit
- Room patients and take chief complaint
- Prepare charts for incoming patients (including PR2's)
- Filing, faxing and scanning
Sales Representative
Main Photo
02.2012 - 08.2013
- Trained all incoming employees on store policies and procedures
- Responsible for upselling larger packages to photo customers
- Utilized Photoshop to enhance images
- Maintained equipment and ensured all supplies were well stocked
Assistant Manager
Flame Broiler
04.2008 - 02.2012
- Created and organized employee schedules
- Trained all new employees on store policies and sanitation procedures
- Provided translation assistance for Manager/Owner
- Tracked inventory and ordered supplies as needed
- Maintained excellent customer service in a very fast-paced environment
Education
Medical Front Office -
Career College of California
Santa Ana, CA01.2014
High School Diploma -
Santa Ana High School
Santa Ana, CA01.2006
Skills
CPT Coding
Medical Billing
Medical Records
Insurance Verification
American Sign Language
Tracking spreadsheets
Accounts receivable experience
Payment tracking
Invoice Processing
Fluent in Spanish
Invoice Generation
Invoice Preparation
Account Updates
Report running
Collections
Payment posting
HIPAA Compliance
Billing systems and software
Customer Engagement
Claims Processing
Month-end closing procedures
Bill payment
Billing statement review
Administrative Support
Job Billing
Customer Contact
Account Reconciliation
Teamwork and Collaboration
Customer Service
Problem-Solving
Time Management
Excellent Communication
Team Collaboration
Adaptability and Flexibility
Decision-Making
Cash Handling
Relationship Building
General accounting
Customer Relations
Payment Scheduling
Paperwork and documentation
Microsoft Office
Team building
Work Planning and Prioritization
Task Prioritization
Payment Transactions
Billing and Invoicing
Computer Literacy
Professionalism
Payment Processing
Certification
- Medical Coding Certification, August 2013
- CPR Certification, August 2023
Additionalinformation - Skillsandqualifications
- Proficient in MS Word, MS Excel, MS Outlook, MS PowerPoint
- Excellent administrative skills and communication skills
- Medisoft, Computerized Medical Billing
- Medical coding ICD-9, ICD-10 and CPT
- Knowledge in Medical Terminology
- Electronic Health Records
- HIPAA Certified
- Bilingual in English and Spanish; Proficient in basic American Sign Language
Personal Information
Authorized to work in the US for any employer
Timeline
Billing Assistant
Laguna Smiles
02.2014 - Current
Medical Administrative Assistant
Orthopedic Surgery Group
01.2014 - 02.2014
Sales Representative
Main Photo
02.2012 - 08.2013
Assistant Manager
Flame Broiler
04.2008 - 02.2012
High School Diploma -
Santa Ana High School
Medical Front Office -
Career College of California