ANA SERRANO

• Handled incoming phone calls and scheduled client appointments efficiently
• Coordinated daily job assignments and ensured teams were dispatched to correct locations
• Provided customer service by following up with clients post-service to ensure satisfaction
• Managed company presence on social media platforms for local marketing and lead generation
• Sourced commercial contracts by identifying and contacting property managers and businesses in need of junk removal
• Processed payroll for employees and maintained accurate records
• Completed necessary legal paperwork and ensured compliance with business regulations

• Handled high-volume phone calls with strong verbal communication and bilingual support (English & Spanish)
• Scheduled patient appointments accurately based on physician orders and exam requirements
• Verified insurance coverage and obtained necessary pre-authorizations prior to appointments
• Collected co-pays and ensured accurate documentation of patient payments
• Scanned, faxed, and organized patient records in compliance with HIPAA regulations
• Ensured patients were fully prepped and informed ahead of their scheduled exams
• Utilized medical scheduling software and electronic health records (EHR) systems efficiently
• Effectively multitasked in a fast-paced environment while maintaining attention to detail

Front Office

• Delivered excellent customer service to patients in person and over the phone
• Answered and routed high-volume calls, took messages, and scheduled appointments
• Verified insurance coverage and processed patient referrals
• Handled cash payments, co-pays, and reconciled daily transactions
• Scanned and filed documents, managed medical records, and utilized EMR systems efficiently
• Sent and received faxes, processed medication refill requests, and updated patient charts
• Communicated lab and imaging results to patients in a clear, professional manner
• Provided bilingual translation (English ↔ Spanish) for patients and providers

Back Office

• Collected patient vitals, administered injections, and performed EKGs
• Assisted with diagnostic procedures, including throat cultures, pap smears, vaginal cultures, and stool testing
• Performed basic phlebotomy and removed sutures as directed by providers
• Maintained accurate inventory of medical supplies and restocked exam rooms
• Provided bilingual translation (English ↔ Spanish) during examinations and procedures

• Cashier- Greeting every customer with a smile. Taking orders. Making sure to clear the orders with perfection. Taking their money and giving the exact change back when needed.
• Hosting- Greeting the customers as I open the door for them. Satisfying customer’s needs.
• Stocking- Making sure all material is stocked at all the times, in the right order, in its appropriate place.
• Cleaning- Making sure everything is wiped down, floor is swept and mopped.
• Translator for Spanish speaking customers.

• Financial Rep: Responsible for the day to day activities of obtaining funding for patients in the statuses of scheduling, pre-registration, registration, or post registration. Screening patients for insurance possible 3rd party, collecting co-payments, handling money, faxing, scanning, and translating in Spanish.