ANA K SEVILLA SALGADO
Chicago,IL
Summary
Guest Services professional with strong leadership, planning, and problem-solving abilities. Optimizes processes and procedures to maximize customer satisfaction and improve resolution efficiency. Flexible, independent and quick thinking team player.
Overview
11
11
years of professional experience
Work History
Guest Services Supervisor
Hyatt Place Chicago South UMC
07.2021 - Current
- Welcome each new arrival pleasantly, confirm reservations and identification.
- Answer customer telephone calls promptly to avoid on-hold wait times.
- Resolve customer complaints swiftly, finding resolutions that maintain customer satisfaction.
- Manage room inventory effectively
- Manage front desk operations, ensuring smooth communication between departments and seamless guest experiences.
- Streamline check-in and check-out processes for increased efficiency and reduced wait times.
- Collaborate with housekeeping staff to ensure timely room turnovers and high cleanliness standards.
- Contact housekeeping staff and maintenance department to resolve issues with guest rooms.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Manage bar inventory, placed orders for spirits, beer, wines, and mixers.
- Operate cash register for cash, check, and credit card transactions with excellent accuracy levels.
Hostess/Server
Maciano's Pizza and Pastaria
09.2019 - 05.2020
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Used cash registers and credit card machines to cash out customers.
- Completed daily side work and opening and closing duties without fail.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
Store Consultant
FedEx Office
02.2019 - 12.2019
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Suggested products based on what they were lookng for
- Sold retail items, products of the week and items that would go with their order/project
- Set up and print jobs such as banners, posters, mount canvases, bind books, and laminate items
General Manager
Roti Modern Mediterranean Grill
04.2015 - 12.2018
- Started at team member position and worked through the career paths offered, certified trainer, shift leader, assistant manager and general manager
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Oversaw food preparation and monitored safety protocols.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Coordinated with catering staff to deliver food services for special events and functions.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Carefully interviewed, selected, trained, and supervised staff.
Engraver
R.S Owens
02.2013 - 02.2015
- Proofread paperwork
- Demonstrated versatility in various engraving methods including laser, rotary, hand-engraving techniques for diverse results based on project requirements.
- Used machines to engrave customer items with desired wording and images.
- Kept work areas organized, clean and free of hazards, promoting consistent productivity.
Education
High School -
Benito Juarez Community Academy
Chicago, IL06.2012
Skills
- Bilingual - Spanish & English
- Communication
- Management skills
- Customer service
- Leadership skills
- Organizational skills
- Teamwork
- Ability to work under pressure
- Problem-solving skills
- Operations Management
- Strategic Planning
- Computer Skills
Timeline
Guest Services Supervisor
Hyatt Place Chicago South UMC
07.2021 - Current
Hostess/Server
Maciano's Pizza and Pastaria
09.2019 - 05.2020
Store Consultant
FedEx Office
02.2019 - 12.2019
General Manager
Roti Modern Mediterranean Grill
04.2015 - 12.2018
Engraver
R.S Owens
02.2013 - 02.2015
High School -
Benito Juarez Community Academy
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