Ana Lopez
Prior Lake,MN
Summary
Skilled pharmacy professional with proven track record in medication preparation, customer interaction, and inventory management. Known for strong collaboration within healthcare teams and adaptability to meet changing needs. Expertise in pharmaceutical calculations, prescription processing, and maintaining compliance with safety standards. Reliable, results-driven, and focused on delivering high-quality patient care.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Fairview Health Services
05.2024 - Current
- Processed prescription orders accurately using pharmacy software systems.
- Participated in maintaining cleanliness and organization within the pharmacy workspace.
- Helped with billing and insurance verification processes for prescriptions.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Entered and processed patients' prescriptions into internal system.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Collected co-payments or full payments from customers.
Pharmacy Technician
CVS Pharmacy
01.2023 - 04.2024
- Assisted in dispensing medications under pharmacist supervision.
- Supported patient interactions by answering questions and providing information.
- Learned safety protocols for handling hazardous materials and medications.
- Observed medication storage guidelines to ensure compliance with regulations.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Engaged in continuous learning to stay updated on pharmaceutical practices and products.
Server/Restaurant Hostess
TGI Fridays
02.2021 - 02.2023
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
- Collaborated with kitchen staff to streamline order process, enhancing overall dining experience.
- Trained new servers on menu offerings and service protocols, improving team efficiency and performance.
- Managed multiple tables simultaneously, prioritizing tasks to maintain smooth service flow during peak hours.
- Implemented upselling techniques that increased beverage sales and improved customer dining experience.
- Resolved customer complaints effectively, fostering positive relationships and encouraging return visits.
- Participated in staff meetings to discuss operational improvements and enhance overall restaurant performance.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Server
Tavern on France
07.2022 - 01.2023
- Delivered exceptional customer service in a fast-paced dining environment.
- Managed multiple tables efficiently to ensure timely order processing and guest satisfaction.
- Collaborated with kitchen staff to communicate special requests and dietary restrictions accurately.
- Implemented upselling strategies that enhanced overall guest experience and increased sales revenue.
- Maintained cleanliness and organization of dining areas to create welcoming atmosphere for guests.
- Resolved customer complaints promptly, ensuring positive dining experiences and repeat business.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Cashier
Panera Bread
10.2019 - 02.2021
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Trained new staff on cash handling procedures and customer interaction techniques.
- Built relationships with customers to encourage repeat business.
Cashier
Jimmy John's
01.2019 - 10.2019
- Managed cash register operations, ensuring balanced till at end of shifts.
- Implemented inventory management practices to maintain stock levels and product availability.
- Collaborated with team members to enhance store operations and improve workflow efficiency.
- Assisted in merchandising efforts to create appealing product displays for customers.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Education
No Degree -
Normandale Community College
Minneapolis, MNMetropolitan State University
Saint Paul, MNHigh School Diploma -
Prior Lake High School
Prior Lake, MN06-2021
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Answering customer questions
- Insurance billing
- Medication dispensing
- Patient confidentiality
- Prescription filling
- Supply restocking
- HIPAA
- Pharmacy and customer records management
- Labeling accuracy
- Drug safety
- Stocking shelves
- Processing payments
- Pharmacy software proficiency
- Medication labels
- Medicare and medicaid process
- Verifying orders
- Manual and automated medication dispensing
- Customer service
Certification
- Licensed Pharmacy Technician - 2023- Current
- CPR Training
- Immunization Certification
Timeline
Pharmacy Technician
Fairview Health Services
05.2024 - Current
Pharmacy Technician
CVS Pharmacy
01.2023 - 04.2024
Server
Tavern on France
07.2022 - 01.2023
Server/Restaurant Hostess
TGI Fridays
02.2021 - 02.2023
Cashier
Panera Bread
10.2019 - 02.2021
Cashier
Jimmy John's
01.2019 - 10.2019
No Degree -
Normandale Community College
Metropolitan State University
High School Diploma -
Prior Lake High School