Ana Siddiqui

Operation Manager

Unicorp Auto Piants

Houston, TX

09.2016 - 07.2021

Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Managed scheduling, training and inventory control.
Recruited, hired and trained crew members on application of projects, customer relations and customer service.
Built strong operational teams to meet process and production demands.
Implemented policies and standard operating procedures and managed quality, customer service and logistics.
Addressed customer concerns with suitable solutions.
Guided employees on understanding and meeting changing customer needs and expectations.
Delivered positive customer experiences by implementing effective quality assurance practices.
Analyzed and controlled materials, supplies and equipment operational expenses.
Presented performance and productivity reports to supervisors.
Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
Conducted employee observations and documented findings.
Planned delivery routing, team workflows and promotional initiatives.
Supported accident investigations and prepared related paperwork.
Collected customer fees, managed refunds and provided complete sales documentation.
Monitored resource use to achieve set goals within budget constraints.
Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
Responded to information requests from superiors, providing specific documentation.
Improved morale and management communication by creating employee recognition and rewards practices.