Ana Siddiqui
Richmond,TX
Overview
9
9
years of professional experience
Work History
Office Assistant
Munshi CPA P.C
Sugar Land, TX
08.2021 - Current
- Answered phone calls and welcomed visitors to office.
- Greeted visitors or callers to handle questions or direct to appropriate staff.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Maintained business records by updating customer information.
Operation Manager
Unicorp Auto Piants
Houston, TX
09.2016 - 07.2021
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Managed scheduling, training and inventory control.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Built strong operational teams to meet process and production demands.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Addressed customer concerns with suitable solutions.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Analyzed and controlled materials, supplies and equipment operational expenses.
- Presented performance and productivity reports to supervisors.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Conducted employee observations and documented findings.
- Planned delivery routing, team workflows and promotional initiatives.
- Supported accident investigations and prepared related paperwork.
- Collected customer fees, managed refunds and provided complete sales documentation.
- Monitored resource use to achieve set goals within budget constraints.
- Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
- Responded to information requests from superiors, providing specific documentation.
- Improved morale and management communication by creating employee recognition and rewards practices.
Education
Bachelor of Arts - Economics
University of Karachi
KarachiSkills
- AR/AP
- QuickBooks expert
- Excel spreadsheets
- Understands grammar
- Mail management
- Labor relations
- Strong problem solver
- Inventory Management
Timeline
Office Assistant
Munshi CPA P.C
08.2021 - Current
Operation Manager
Unicorp Auto Piants
09.2016 - 07.2021
Bachelor of Arts - Economics
University of Karachi