Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ana Sifuentes

Arlington

Summary

Detail-oriented and people-focused professional with over 7 years of experience in customer service, business operations, and access management within the banking industry. Skilled in onboarding support, cross-functional collaboration, and delivering exceptional service to both clients and internal teams. Known for strong communication, attention to detail, and the ability to meet quality and productivity goals in fast-paced environments. Passionate about creating positive first impressions and seamless experiences for new hires.

Overview

12
12
years of professional experience

Work History

Business Analyst

JPMorgan Chase
Fort Worth
04.2022 - Current
  • Collaborated with cross-functional teams to improve project deliverables and processes.
  • Coordinate onboarding access for new hires, internal transfers, and contractors across multiple lines of business.
  • Collaborate with department leaders to ensure timely and accurate provisioning of tools, systems, and applications.
  • Manage and support internal projects to improve operational efficiency and compliance.
  • Consistently meet and exceed productivity goals by processing an average of 32 cases and 232 line items daily.
  • Maintain high accuracy and compliance standards, ensuring data integrity and adherence to policies.
  • Serve as a point of contact for troubleshooting onboarding-related issues and ensuring smooth user transitions.

Bankruptcy Specialist

JPMorgan Chase
Fort Worth
04.2019 - 04.2023
  • Handled inbound and outbound calls with clients, attorneys, and third-party representatives to provide accurate information and resolve account-related issues.
  • Delivered exceptional customer service while navigating sensitive financial situations and maintaining professionalism and empathy.
  • Managed bankruptcy account documentation, monitored case status, and ensured compliance with federal regulations.
  • Participated in special projects focused on process improvement and team support.
  • Maintained detailed records and communicated updates across departments to ensure case accuracy and resolution.

Business platinum specialist

JPMorgan Chase
Arlington
01.2015 - 01.2019
  • Provided phone support to high-value business clients, assisting with account services, online banking, and wire transfers.
  • Partnered with branch bankers by providing behind-the-scenes support and helping guide them through customer needs, ensuring a seamless client experience.
  • Guided customers through complex banking transactions and resolved inquiries with a focus on accuracy, professionalism, and efficiency.
  • Delivered personalized service and built strong relationships with business clients by understanding their needs and offering appropriate solutions.
  • Educated clients on available products, services, and digital tools to improve their banking experience and streamline operations.
  • Supported onboarding of new business clients by walking them through account setup and service activation.

Customer Service Specialist

JPMorgan Chase
Arlington
02.2014 - 01.2015
  • Handled high volumes of inbound calls from personal banking customers regarding checking and savings account inquiries.
  • Delivered excellent customer service while maintaining strict quality, accuracy, and time management standards.
  • Resolved customer concerns related to transactions, account balances, overdrafts, and online banking access.
  • Educated customers on available banking services and features to enhance their financial experience.
  • Consistently met individual performance metrics, including call handling time, service quality, and customer satisfaction scores.

Education

High School Diploma -

Grand Prairie High School
Grand Prairie
05-2011

BBA -

University of New Hampshire
NH

Skills

  • Excellent Customer Service
  • Strong Verbal & Written Communication
  • Time Management & Multitasking
  • Problem Solving & Conflict Resolution
  • Team Collaboration
  • Banking systems and online platforms
  • Data Entry Accuracy & Quality Control

Timeline

Business Analyst

JPMorgan Chase
04.2022 - Current

Bankruptcy Specialist

JPMorgan Chase
04.2019 - 04.2023

Business platinum specialist

JPMorgan Chase
01.2015 - 01.2019

Customer Service Specialist

JPMorgan Chase
02.2014 - 01.2015

High School Diploma -

Grand Prairie High School

BBA -

University of New Hampshire

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