Ana M. Silva
Jurupa Valley,Ca
Summary
Passionate Community Outreach Specialist with strong background in public relations, nonprofit management, and communication. Experience includes developing community programs, facilitating educational workshops, and building relationships with diverse populations. Strengths encompass strategic planning, team leadership, and cross-cultural communication skills. Previous roles involved initiating successful outreach campaigns that increased community involvement and awareness.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Probation Corrections Officer I
Riverside County Probation
10.2023 - 04.2024
- Created reports summarizing information gathered during investigations or assessments of offenders' backgrounds prior to sentencing hearing.
- Provided education classes for inmates that focus on personal responsibility, accountability, problem solving skills, decision making abilities and conflict resolution techniques.
- Collaborated with law enforcement personnel to investigate possible criminal activity by parolees or suspects on probation.
- Investigated complaints about probationers' activities and reported findings to the court.
- Enforced sanctions for probation violations including arrest warrants, community service or referral to treatment programs.
- Assessed offenders for risk of re-offending and developed individualized case plans.
- Held regular one-on-one meetings with offenders to review progress towards meeting goals set forth in their case plan.
- Monitored compliance with court orders and conditions of probation.
Community Outreach Specialist
Reachout
Jurupa Valley
06.2023 - 10.2023
- Participated in meetings with stakeholders from diverse backgrounds to discuss potential partnerships and collaborations.
- Developed comprehensive plans for special events such as health fairs, fundraisers.
- Researched relevant information about target communities including demographics, needs assessment data.
- Maintained an up-to-date database of contacts from external organizations involved in community outreach activities.
- Attended conferences and seminars related to community engagement initiatives.
- Provided technical assistance to local agencies, schools and non-profit organizations in regards to program development and implementation.
Vaccine Equity Leader
Reachout
Jurupa Valley
12.2022 - 06.2023
- Assisted in the development of marketing materials, such as brochures, flyers, webpages, and newsletters.
- Analyzed data from surveys to identify gaps in current outreach initiatives.
- Managed social media accounts and monitored online conversations regarding outreach activities.
- Developed and implemented comprehensive outreach strategies to engage target audiences.
Barista
Starbucks Target
Eastvale
11.2021 - 06.2022
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Adhered to health department regulations concerning sanitation standards.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
Medical Registration clerk
Randstad
02.2021 - 04.2021
- Created new patient files upon request while adhering to organizational policies regarding file maintenance.
- Answered incoming calls, addressed inquiries and routed messages to appropriate personnel.
- Greeted patients, verified insurance information and collected copays.
- Assisted in preparing treatment rooms for patient examinations by stocking supplies and ensuring proper sanitation standards were met.
- Assisted with scheduling tests or other procedures as requested by physicians or other healthcare providers.
- Performed quality assurance checks on documentation to ensure accuracy of data entry.
- Scheduled appointments, managed patient records and updated medical histories.
Retail Associates Team Member
Target
Fontana, Ca
06.2018 - 09.2020
- Received, processed, and stocked merchandise in accordance with store policies.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Operated cash registers to process payments from customers.
- Created detailed reports outlining project progress and results achieved.
- Resolved customer issues promptly in a professional manner.
Education
Bachelors of Arts - Psychology
California State University
01.2022
Rubidoux High School
06.2018
Skills
- Community Engagement
- Report Preparation
- Data Tracking
- Presentation Skills
- Social Media Management
- Resource Mobilization
- Research abilities
- Partnership Development
- Community Outreach
- Recordkeeping skills
- Interpersonal Communication
- Teamwork and Collaboration
- Treatment Planning
- Nonprofit experience
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- First Aid CPR AED
- P.C. 832- Arrest and Control
Timeline
Probation Corrections Officer I
Riverside County Probation
10.2023 - 04.2024
Community Outreach Specialist
Reachout
06.2023 - 10.2023
Vaccine Equity Leader
Reachout
12.2022 - 06.2023
Barista
Starbucks Target
11.2021 - 06.2022
Medical Registration clerk
Randstad
02.2021 - 04.2021
Retail Associates Team Member
Target
06.2018 - 09.2020
Bachelors of Arts - Psychology
California State University
Rubidoux High School