Ana Simbaqueva
Frederick,MD
Summary
Motivated Health Science student at Frederick Community College with an Associate of Arts in Social Sciences. Dedicated customer service professional with a proven track record in multiple industries, consistently delivering exceptional service. Possesses strong communication skills and creativity, proficient at managing incoming calls and billing activities to enhance operational efficiency. Demonstrates the ability to prioritize tasks while identifying opportunities for impactful contributions.
Overview
5
5
years of professional experience
Work History
Retail Sales Associate
Chico's FAS
Frederick, MD
08.2025 - Current
- Responsible for supporting management in promoting a customer and product-focused sales culture
- Maintains knowledge of current sales and promotions
- Promote the most amazing personal service principles and standards.
- Ensure prompt resolution of customer concerns
- Assist with locating fulfillment and ensure a fast and efficient register experience
Clerk/Cashier
Chop Shop Butchery
Gaithersburg, MD
09.2024 - 06.2025
- Managed incoming calls.
- Booked customer appointments and orders.
- Worked effectively in team environments to make the workplace more productive.
- Approached customers and engaged in conversation through the use of effective interpersonal and people skills.
- Exceeded customer satisfaction by finding creative solutions to problems.
Sales Associate
Victoria's Secret
Frederick, MD
01.2023 - 03.2024
- Proactively engage with customers.
- Deliver a friendly and welcoming cash-wrap experience.
- Answered incoming telephone calls to provide information on store, product, and service.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Processed returns, exchanges, and refunds following company policies.
Assistant Teacher
Kiddie Academy
Frederick, MD
08.2021 - 07.2022
- Helped maintain a safe and orderly learning environment.
- Supported and documented student growth and progress to achieve academic, social, and emotional goals.
- Assisted the classroom teacher in implementing lesson plans.
- Collaborated with other staff members to develop strategies for improving student performance.
Education
Associate of Arts - Social Sciences
Frederick Community College
Frederick05.2024
High School Diploma -
Tuscarora High School
Frederick, MD05.2022
Skills
- Positive attitude
- Medical terminology
- Telephone etiquette
- Sales strategies
- Team collaboration
- Bilingual in English and Spanish
- Exceptional interpersonal skills
- Conflict resolution
Timeline
Retail Sales Associate
Chico's FAS
08.2025 - Current
Clerk/Cashier
Chop Shop Butchery
09.2024 - 06.2025
Sales Associate
Victoria's Secret
01.2023 - 03.2024
Assistant Teacher
Kiddie Academy
08.2021 - 07.2022
Associate of Arts - Social Sciences
Frederick Community College
High School Diploma -
Tuscarora High School