Answered questions about resort facilities and local attractions to help guests make favorable choices.
Maintained guest loyalty by quickly resolving complaints and service issues.
Delivered exceptional service to every guest through active engagement, effective listening and well-developed interpersonal skills.
Relayed information on availability, pricing and discounts to guests
Assisted guests via phone by providing confirmations, answering questions and offering general information.
Thematic
Culver City, CA
Influencer Marketing Associate
06.2022 - Current
Job overview
Own the planning, content creation, management, and execution of creative and strategic posting across F21 social accounts, including but not limited to Instagram, Instagram Stories, Reels, Meta, TikTok, Snapchat, Pinterest, and YouTube
Expand and engage the social community with daily listening, maintenance, conversation, and monitoring across platforms, with a particular focus on Instagram and TikTok
Produce social videos for team to utilize on social platforms (bts, current trends, tutorials)
Work closely with the team across social, brand partnerships and influencer relations teams to deliver to internal and external standards.
California State Assembly
Los Angeles, CA
Constituent Services Intern
06.2021 - 10.2021
Job overview
Upheld strong constituent relations with public meetings, community events and robust feedback system through office staff.
Maintained up to date understanding of local, regional, national and international news and developments.
Wrote legislation and amendments, set policies and oversaw budgets.
Raised money for elections with careful planning and execution of fundraisers.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Lululemon Athletica
Los Angeles, CA
Marketing Intern
12.2020 - 09.2021
Job overview
Support the Influencer Marketing Manager with the development and implementations of campaign processes, trackers, and supporting materials to improve workflow efficiency-including priority trackers, calendars, budgets, briefing documents, etc
Build and maintain relationships with Brand Marketing stakeholders and agency partners and keep track of team changes
Draft and edit documents such as launch calendars, ROS, agendas, one-sheets, wrap reports
Help develop and implement creative strategies and tactics to get content produced that drives traffic and results; share content ideas and inspiration with partners to keep them creating the best content
Education
University of California, Merced
Merced, CA
Bachelor of Science from Business Management And Economics
05.2022
Skills
Strong communication skills
Social Media Posting
Marketing Analytics
Written Communication
Campaign Creation
Strong attention to detail
Languages
Spanish
Native/ Bilingual
Accomplishments
Developed relationships with 200 new clients and typically exceeded sales goals by 50%.
Led team to achieve a high follower number , earning recognition from upper management and financial reward.
Consistently maintained high customer satisfaction ratings.
Negotiated with vendors, saving company $50,000 annually.
Channel Sales Executive - Advertising Sales at The Walt Disney Company India | Disney StarChannel Sales Executive - Advertising Sales at The Walt Disney Company India | Disney Star