Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ana Soares

Salem,MA

Summary

Accomplished in enhancing customer experiences at Amazing Pizza and Target, I excel in conflict resolution and multitasking. Leveraging strong customer service and computer skills, I've successfully managed high-pressure situations and fostered loyalty through exceptional service. My proactive approach and ability to collaborate effectively have consistently improved guest satisfaction and operational efficiency.

Overview

2
2
years of professional experience

Work History

Restaurant Hostess

Amazing Pizza
03.2024 - Current
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
  • Prepared dining room for service by cleaning , organizing tables and placing table settings.
  • Completed daily side work and opening and closing duties without fail.
  • Cultivated warm relationships with regular customers.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.

Guest Advocate

Target
06.2022 - 02.2024
  • Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
  • Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Maintained a clean and inviting store environment, contributing to a pleasant shopping experience for guests.
  • Resolved guest concerns efficiently, ensuring a positive outcome for both the guest and the company.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Cross-trained and backed up other managers in different departments.

Education

High School Diploma -

Salem High School
Salem, MA
06.2024

Skills

  • Customer Service
  • Strong multitasking
  • Greeting guests
  • Active Learning
  • Cash Handling
  • Conflict Resolution
  • Handling Complaints
  • Personal presentation
  • Supply Restocking
  • Warm and Friendly
  • Reliable and Trustworthy

Languages

Portuguese
Native or Bilingual

Timeline

Restaurant Hostess

Amazing Pizza
03.2024 - Current

Guest Advocate

Target
06.2022 - 02.2024

High School Diploma -

Salem High School

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Ana Soares