ANA SOLIS
Middle Village,NY
Summary
Professional in Business Administration with 8 years of experience in accounting, administration and collections areas supporting the upper management to implement new policies and procedures among daily operations. Organized Bank Teller proficient in time management. Provides professional and courteous customer service with high levels of integrity and accuracy. Experienced in cash handling, balancing drawers, loan processing and inventory management.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
1
1
Certification
1
1
Language
Work History
Teller
CFSC Community Financial Service Center
01.2024 - Current
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
Collection Specialist
Frenoseguro
7 2019 - 4 2021
- Maintained the timely paying of bills by developing flexible payment plans for customers, collected and reported monthly expense variances and explanations.
Office Manager
Patcarsil
12.2018 - 06.2019
- Managed schedules, organized meetings, events, prepared letters, presentations and reports, booked transport and adjusted balance daily.
Accounting - Bookkeeping
Ecuaserviprodu
02.2016 - 09.2017
- Responsible for recording daily financial transactions, monitored cash flow and produced financial reports to assist managers in taking strategic decisions.
Education
Bachelor of Business Administration -
Universidad Politécnica Salesiana
Ecuador 02.2012 - 05.2017
Skills
Proficient in Microsoft Word
Excel
Power Point
Outlook
Data Collection
Zoom
Dynamics GP
Spanish: native speaker
English: intermediate
Cash handling and management
Strong Work Ethic
Exceptional customer service
Banking
Excellent time management skills
Websites
Certification
Completion of New Women New Yorkers' LEAD workforce development program in December 2023
Timeline
Teller
CFSC Community Financial Service Center
01.2024 - Current
Office Manager
Patcarsil
12.2018 - 06.2019
Accounting - Bookkeeping
Ecuaserviprodu
02.2016 - 09.2017
Bachelor of Business Administration -
Universidad Politécnica Salesiana
02.2012 - 05.2017
Collection Specialist
Frenoseguro
7 2019 - 4 2021
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