Hi, I’m
Ana-Sophia Monsivais
Rosharon,TX
Summary
Dedicated Professional with expertise in enhancing customer satisfaction and creating exceptional guest experiences. Proficient in communication, problem-solving, and adapting to dynamic environments. Strong collaboration skills with a focus on achieving measurable results and exceeding expectations.
Overview
4
years of professional experience
Work History
V/O MedSpa
Guest Experience Specialist
07.2025 - Current
Job overview
- Delivered exceptional customer service to enhance overall guest satisfaction.
- Assisted clients in selecting appropriate services and products tailored to their needs.
- Maintained accurate records of guest interactions and service preferences.
- Collaborated with team members to streamline appointment scheduling processes.
Neiman Marcus
Sales Associate
06.2024 - 07.2025
Job overview
- Enhanced customer satisfaction through tailored product recommendations and assistance.
- Boosted customer engagement by maintaining high visual merchandising standards.
- Ensured accurate and efficient transaction processing at point of sale.
- Gained extensive luxury merchandise knowledge to elevate customer interactions.
- Contributed to team success by participating in product knowledge training sessions.
Best Buy
Shift Leader
10.2022 - 06.2024
Job overview
- Enhanced service efficiency by supervising team operations and meeting standards.
- Boosted team performance by training new staff on essential procedures.
- Fostered a positive work environment through constructive feedback and coaching.
- Resolved customer complaints swiftly, ensuring high satisfaction and loyalty levels.
- Collaborated with management to strategize improvements in operational workflows.
West University Place Recreation Center
Customer Service Representative
08.2021 - 10.2022
Job overview
- Ensured timely customer responses through effective management of inquiries across platforms.
- Elevated customer satisfaction by resolving complex issues with cross-functional collaboration.
- Enhanced onboarding by training new team members in service best practices.
- Increased customer loyalty by empathetically addressing and resolving complaints.
Education
Lone Star CollegeTomball, TX
Associate of Science from Nursing
01-2027
Houston Community CollegeHouston, TX
Associate of Applied Science from Fashion Design
12-2024
Yes Prep SouthwestHouston, TX
High School Diploma
06-2021
Skills
- Exceptional communication
- Guest relations
- Complaint handling
- Feedback collection
- Proficient in Zenoti software
- Proficient in Microsoft Office
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Arabic
Limited Working
Timeline
Guest Experience Specialist
V/O MedSpa
07.2025 - Current
Sales Associate
Neiman Marcus
06.2024 - 07.2025
Shift Leader
Best Buy
10.2022 - 06.2024
Customer Service Representative
West University Place Recreation Center
08.2021 - 10.2022
Lone Star College
Associate of Science from Nursing
Houston Community College
Associate of Applied Science from Fashion Design
Yes Prep Southwest
High School Diploma