Open To Work
Hi, I’m
Ana Sorge
Grand Rapids
Work Preference
Summary
Detail-oriented professional with expertise in customer service and event logistics. Proven ability to manage operations, resolve issues, and enhance team performance, ensuring exceptional client experiences.
Overview
6
years of professional experience
1
Certification
Work History
Gin GinsGrand Rapids
Assistant Manager
02.2025 - Current
Job overview
- Assisted in managing daily operations and staff scheduling at Gin Gins.
- Coordinated inventory management processes to ensure optimal stock levels.
- Trained new employees on operational procedures and customer service standards.
- Implemented training programs to enhance team skills and service delivery.
- Monitored employee performance and delivered constructive feedback to foster development.
- Managed customer inquiries and resolved issues to enhance overall satisfaction.
- Managed customer service inquiries and complaints in a timely manner.
- Managed daily operations to optimize shift scheduling and task allocation.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Organized training sessions for new hires to familiarize them with the workplace environment.
City Flats HotelGrand Rapids
Venue Coordinator
02.2024 - 02.2025
Job overview
- Coordinated event logistics for meetings and social gatherings, enhancing guest satisfaction at upscale hotel.
- Managed vendor relationships, ensuring quality service and timely deliveries for seamless event execution.
- Assisted clients with venue selection and layout planning, optimizing space for enhanced guest experience.
- Supported event setup and breakdown to maintain a seamless operation flow.
- Communicated with staff to align on event timelines and responsibilities.
- Monitored equipment inventory to ensure availability for scheduled events.
- Facilitated event setup and breakdown by organizing furniture placement and configuring audio-visual equipment for optimal performance.
Main Street Ventures Restaurant GroupGrand Rapids, MI
Palio of Grand Rapids
06.2020 - 08.2024
Job overview
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Education
Ferris State University Big Rapids, MI
Bachelor of Science from Hospitality Management
12-2022
Grand Rapids Community CollegeGrand Rapids, MI
Associate of Applied Science from Culinary Arts
04-2020
Skills
- Project coordination
- Client communication
- Customer service
- Attention to detail
- Time management
- Problem solving
- Effective communication
- Adaptability
Certification
- ServeSafe - 2025
Timeline
Assistant Manager
Gin Gins
02.2025 - Current
Venue Coordinator
City Flats Hotel
02.2024 - 02.2025
Palio of Grand Rapids
Main Street Ventures Restaurant Group
06.2020 - 08.2024
Ferris State University
Bachelor of Science from Hospitality Management
Grand Rapids Community College
Associate of Applied Science from Culinary Arts