Summary
Overview
Work History
Education
Skills
Timeline
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Ana Stanback

Greensboro,NC

Summary

Dynamic team leader with a proven track record at Wal-Mart Supercenter, excelling in employee engagement and strategic planning. Enhanced team performance through effective coaching and conflict resolution, while optimizing operations to drive revenue growth. Committed to fostering a positive work environment and delivering exceptional customer experiences.

Team-oriented professional prepared to take on leadership responsibilities with focus on driving results and fostering collaboration. Proven success in managing teams, overseeing project execution, and adapting to dynamic work environments. Known for reliability, flexibility, and strong organizational skills, ensuring seamless team operations and achievement of goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

19
19
years of professional experience

Work History

Team Lead Digital OPD

Wal-Mart Supercenter
03.2018 - Current
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the associates by demonstrating commitment to excellence, professionalism, and adherence to our company values .
  • Coached team members in techniques necessary to complete job tasks.
  • Balances short and long term priorities
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Work with associates to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Assisted in recruitment to build team of top performers.
  • Educated staff on organizational mission and goals to help employees achieve success.

GM/Dry Asst. Mgr.

Wal-Mart Supercenter
06.2016 - 11.2017
  • Delivered exceptional customer experiences through personalized service offerings tailored to individual preferences.
  • Fostered a positive work environment to improve team morale and productivity levels.
  • Reduced costs with thorough budget analysis and strategic financial planning.
  • Streamlined operations for increased efficiency by identifying areas of improvement in workflow processes.
  • Drove revenue growth through the execution of targeted marketing campaigns designed to attract new clientele.
  • Implemented quality assurance measures, ensuring consistent delivery of high-quality products and services.
  • Optimized inventory management, implementing accurate forecasting methods to minimize stock discrepancies and prevent excess waste.
  • Enhanced employee retention, providing ongoing training and development opportunities.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Managed budget implementations, employee evaluations,
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Managed and motivated employees to be productive and engaged in work.

Co-Mgr

Wal-Mart Supercenter
01.2014 - 06.2016
  • Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
  • Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
  • Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
  • Partnered with other Co-Managers to share best practices, learn from collective experiences, and improve overall store performance.
  • Developed comprehensive action plans for underperforming departments, resulting in significant improvements in sales figures and customer satisfaction ratings.
  • Improved employee retention rates by fostering a positive work environment through team-building activities and open communication.
  • Acted as a key liaison between employees and management, facilitating open communication channels and addressing concerns in a timely manner.
  • Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
  • Managed scheduling for all employees to ensure adequate coverage during peak periods without compromising labor cost objectives.
  • Oversaw financial management tasks such as budget planning, expense tracking, and payroll administration, contributing to the overall profitability of the store.
  • Enhanced store performance by implementing effective sales strategies and optimizing merchandising layouts.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Defined clear targets and objectives and communicated to other team members.

Assistant Manager

Wal-Mart Supercenter
06.2006 - 12.2014
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Promoted teamwork within the workplace by encouraging collaboration among associates on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions, when necessary, with fairness and respect.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Scheduled associate shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Conducted department managers performance evaluations, providing constructive feedback for growth and development.
  • Facilitated team-building activities, enhancing team cohesion and morale.
  • Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
  • Coordinated with vendors for timely inventory replenishment, ensuring product availability.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Launched quality assurance practices for each phase of development

Department Manager

Wal-Mart Supercenter
12.2005 - 06.2006
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
  • Led a team of professionals to consistently achieve or exceed performance targets.
  • Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
  • Contributed to the creation of long-term strategic plans that aligned with the company''s overall vision and goals.
  • Increased customer satisfaction with proactive issue resolution strategies.
  • Streamlined inventory management processes, resulting in more efficient replenishment system and reduced stock shortages.
  • Established team priorities, maintained schedules and monitored performance.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.

Education

High School Diploma -

Pine Forest Senior High School
Fayetteville, NC
06-1992

Skills

  • Attention to detail
  • Conflict resolution
  • Customer focus
  • Coaching and mentoring
  • Task delegation
  • Strategic planning
  • Employee engagement
  • Problem-solving
  • Teamwork and collaboration
  • People management
  • Staff education and training
  • Leading team meetings
  • Issue resolution

Timeline

Team Lead Digital OPD

Wal-Mart Supercenter
03.2018 - Current

GM/Dry Asst. Mgr.

Wal-Mart Supercenter
06.2016 - 11.2017

Co-Mgr

Wal-Mart Supercenter
01.2014 - 06.2016

Assistant Manager

Wal-Mart Supercenter
06.2006 - 12.2014

Department Manager

Wal-Mart Supercenter
12.2005 - 06.2006

High School Diploma -

Pine Forest Senior High School

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Ana Stanback