Ana Stancil
Fort Belvoir,VA
Summary
Orderly and committed Administrative Assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
17
17
years of professional experience
Work History
Administrative Assistant
NMS Holding Inc.
Springfield , VA
04.2023 - Current
- Handle incoming calls and direct callers to appropriate department or employee.
- Respond effectively to sensitive inquiries or complaints.
- Manage physical and digital files, monitor spreadsheets and update reports to coordinate project materials.
- Prepare and prioritize calendars and correspondence.
- Track and submit employee timesheets to prepare for payroll processing.
- Organize files, develops spreadsheets, fax reports and scans documents, maintaining front desk and reception area in neat and organized fashion.
- Establish employee payroll files and updated existing files with new information.
- Administer payroll for large staff using various software programs.
- Review, investigate and correct errors and inconsistencies in financial entries, documents and reports during payroll processing.
- Process employee rehires, transfers and terminations.
- Track and apply tax liens, child support and other types of wage garnishments to paychecks.
- Manage weekly payroll duties and submit data to payroll contractor.
- Calculates accurate wages, including overtime, salary increases and bonuses.
- Investigate and address payroll discrepancies, liaising between staff and administrative team to expedite error resolution.
Administrative Assistant
Jeffreys Catering
Alexandria, VA
02.2023 - 04.2023
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Greeted visitors or callers to handle questions or direct to appropriate staff.
- Tracked project performance data to generate reports and keep management informed of important trends.
- Responded effectively to sensitive inquiries or complaints.
- Managed daily communications with staff to disseminate schedules and overviews, program updates and announcements.
- Prepared and prioritized calendars and correspondence.
- Fostered relationships with clients and partners through dynamic communication and prompt follow-up to questions and concerns.
Outreach Coordinator
Legal Aid Society of San Diego, Legal Aid Society
04.2015 - 10.2016
- Give and Coordinate presentations on different departments of, of San Diego Maintain educational materials
- Prepare articles on outreach activities for publication and newsletters.
- Handle the day-to-day supervision of data collection required for reports to outreach funding source(s)
- Effectively represent the Program at appropriate meetings and events
- Develop and conduct training sessions for advocates
- Network with community organizations, government staff, agencies and the private sector
- Implemented community outreach and engagement plans to reach vulnerable communities.
- Built and maintained professional relationships with county professionals, community organizations and marketing partners.
- Created and delivered presentations to inform key individuals of Legal Aid's services.
Employment Case Management
ResCare Inc
San Diego, CA
08.2012 - 08.2014
- Answer multi-line phones Work with clients to ensure paperwork is completed accurately and in a timely manner.
- Manage a case load of 80 participants Recommends programs for participants Verifies documentation for accuracy
- Answer multi-line phones
- Work with clients to ensure paperwork is completed accurately and in a timely manner
- Manage a caseload of 80 participants.
- Verifies documentation for accuracy oversaw correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
- Organized both physical and digital files and updated reports to coordinate project materials.
- Directed customer communication to appropriate department personnel.
Work Participation Specialist
ResCare Inc
San Diego, CA
07.2010 - 08.2012
- Greet clients and answer multi-line phones Verifies and collects documents from participations Phone calls, email, mailings, to support process Develops and maintains positive working relationships with all providers.
- Work with standardized documents Accountable for accurate filing systems
- Maintained lists of resources helpful to clients.
- Maintained thorough case history records and wrote detailed reports.
- Educated patients and caregivers on community resources and post-acute level of care criteria, benefits.
- Engaged in community outreach and program development to support patient and caregiver needs.
- Interviewed clients individually and in family groups to determine services to best address specific needs.
- Completed intake assessments with patients and drafted community resources.
Administrative Assistant
Maximums Inc
06.2009 - 07.2010
- Answered multi-line phones Maintain monthly spreadsheets reflecting activities and intake of clients
- Assisting coordinator, as requested, with translation for monolingual clients
- Generate monthly work experience activity reports
- Contact work experience sites for monthly participation
- Record client participation monthly hours, and distribute to case managers before deadline
- File attendance sheets of participation hours in participant’s files
- Assisted with orientation
- Packets and orientation of participants
- Provide customer service in a professional and friendly manner
Receptionist
East County Tile & Marble
10.2008 - 12.2008
- Answering multi-line phones Greeting clients Typing of Purchase Orders, In charge of incoming and outgoing mail
- Keeping in touch with vendors to verify shipment arrivals to warehouse
- Notifying employees of shipments pick up time and site changes, ordering machinery to construction site
- Keeping team members updated on upcoming date lines of projects
- Scheduling meeting with different contractors to discuss upcoming projects and bids
- Working with protect directors to make sure plans arrive from office to the locations needed on time and with the appropriate personnel.
Leasing Agent
Apartment Personnel Staffing
03.2007 - 08.2007
- Extended Knowledge of regulations--federal, state and local--that apply to the rental and Fair
- Housing laws
- Maintained up-to-date listings of all available properties, with complete descriptions
- Analyzes the local market, noting trends and ensuring that rents are competitive
- Advertises the leasing agency and its specific properties
- Interviews prospective tenants to determine their needs and pre-qualifies them to ensure that they will be good tenants
- Perform background checks and obtain credit reports.
Education
Diploma - General Studies
Monte Vista High School
San Diego, CA06.2004
Certification - Business Administration And Management
UEI Collage
San Diego, CA09.2008
Skills
- Bilingual (Eng/SP)
- Professional Development
- Microsoft Office
- Outlook
- Data Entry
- Multi-Phone Lines
- Business Communication
- Supervisor/Lead Training
- MS Front Page
- Meeting Planning
- Proper Phone Etiquette
- Travel Administration
- Strong Problem Solver
- Social Media Knowledge
- Task Prioritization
- Appointment Coordination
- Meticulous Attention to Detail
- Database and Client Management Systems
Timeline
Administrative Assistant
NMS Holding Inc.
04.2023 - Current
Administrative Assistant
Jeffreys Catering
02.2023 - 04.2023
Outreach Coordinator
Legal Aid Society of San Diego, Legal Aid Society
04.2015 - 10.2016
Employment Case Management
ResCare Inc
08.2012 - 08.2014
Work Participation Specialist
ResCare Inc
07.2010 - 08.2012
Administrative Assistant
Maximums Inc
06.2009 - 07.2010
Receptionist
East County Tile & Marble
10.2008 - 12.2008
Leasing Agent
Apartment Personnel Staffing
03.2007 - 08.2007
Diploma - General Studies
Monte Vista High School
Certification - Business Administration And Management
UEI Collage