Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Languages
Timeline
Generic

Ana Stanfield

Orlando,FL

Summary

Accomplished and analytical professional with extensive experience in the design, installation, testing, training, and maintenance of IT systems globally. Expert in assessing, prioritizing and providing insightful business needs recommendations. Adept at taking ownership of issues, overcoming challenges and partnering with different business areas to guarantee key results. Experience in leading multiple projects simultaneously, manage priorities and teams to ensure timely delivery. Possess superb interpersonal, planning, problem-solving, multitasking, and leadership skills. Well-organized and customer-focused with proven skills in project management and team leadership.

Overview

25
25
years of professional experience

Work History

Consultant | IT BA, QA, Product Support

Hyatt Residence Club (HRC) A Division Of MVW.
10.1998 - Current
  • Liaison between corporate divisions, resort operations, sales & marketing teams for product development integration.
  • Communicate project progress to Project Owners, collect feedback throughout the business cycle, and directly address concerns to guarantee OKR's
  • Create presentations, workflow diagrams and Gantt charts to clearly communicate different projects processes and timelines.
  • Effectively collaborate across corporate and operational disciplines to respond to questions and concerns regarding project and product details.
  • Established enhancements for Hyatt Residence Club (HRC) system using system expertise and operations background.
  • Provide system support for all business units and all levels of the organization.
  • Partner with engineering team members to determine system loads and develop improvement plans
  • Manage product testing, including Development, QA, and UAT testing
  • Create training material including high-level presentations, manuals, and SOPs to support applications' new functionality and updates

Resort Manager

Hyatt Sunset Harbor Resort
Key West, FL
03.1997 - 10.1998

Education

Bachelor of Science - Hospitality Management

Florida International University
Miami, FL
05.1991

Associate's Degree - Tourism and Travel Services Management

Endicott College
Beverly, MA
05.1989

Skills

  • Cross-Functional Team Collaboration
  • Software Development Life Cycle
  • End-to-End Project Management
  • Information Flow Management
  • Time Management and Prioritization
  • Results and Deadline-Driven
  • Team Leadership & Development
  • Quality Assurance and Documentation
  • IT Initiatives Integration
  • Jira Project Software
  • Process Flowcharts
  • Presentation Delivery

Accomplishments

  • Successfully planned, developed, and delivered opening Orientation, Product, and PMS System Training for all 16 Hyatt Residence Club resorts and sales centers (HRC)
  • Managed Testing, Training, and Communication efforts across multiple tracks for Welk/HRC IT integration project
  • Worked closely with Executive Committee members in research, design, development, and implementation of HRC’s new ‘Portfolio Points’ product.
  • Served as IT primary presenter and point of contact for knowledge transfer during two different acquisitions.
  • Led development, implementation, training, and support of two HRC internal Call Center reservations applications and two customer-facing websites.


Affiliations

St. Jude Research Children's Hospital, Orlando Gala Committee volunteer

Flying High 4 Haiti, volunteer

Languages

Spanish
Native or Bilingual

Timeline

Consultant | IT BA, QA, Product Support

Hyatt Residence Club (HRC) A Division Of MVW.
10.1998 - Current

Resort Manager

Hyatt Sunset Harbor Resort
03.1997 - 10.1998

Bachelor of Science - Hospitality Management

Florida International University

Associate's Degree - Tourism and Travel Services Management

Endicott College

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Ana Stanfield