Ana Stici
Crew Control Support Officer
Doha
Summary
Enthusiastic and customer-focused Crew Control Support Officer initiates and identifies action and analyzes options to facilitate service improvement. Conducts target setting, profiling and performance monitoring to meet priorities of business and customers.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
4
4
Certifications
4
4
Languages
Work History
Crew Control Support Officer
Qatar Airways
Doha
2022.11 - Current
- Ensured that Flight Crew and Cabin Crew reported for flying duties on time by monitoring the crew sign-in system, following up in case of crew No-Show, Offload, Grooming, lost document etc. and informing the Crew Control team about any discrepancy to achieve on time performance and the required crew complement.
- Communicated Roster changes after reporting time for Crew members on Airport standbys or crew members with changed flights by physically calling them out from the airport standby crew lounge and/or briefing rooms, fast-track their boarding process by providing the required legal documents and guiding them throughout the crew flow process to avoid any potential delays.
- Supported the allocation of cabin crew briefing rooms manually whenever is required to ensue flawless pre-flight preparation for cabin crew
- Generated, printed and officially stamped ICAO standard General Declaration form, Chinese Immigration form and other documents for Flight Crew and Cabin Crew using Crew Tracking system.
- Monitored operational status like aircraft readiness, aircraft parking bay, aircraft tails changes etc. using information from Crew Control and Crew Tracking System to provide updates to crew accordingly.
Cabin Crew
Qatar Airways
Doha
2014.05 - 2022.11
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Engaged professionally with passengers to improve satisfaction and exceed expectations throughout flight.
- Promoted and marketed Qatar Airways services in order to enhance passengers travel experience by
recommending products and award-winning in-flight entertainment system. - Attended First, Business and Economy Class customers as well as high profile guests on board.
- Mentoring new-liner flight attendants, helping them to develop customer service skills and perfecting cabin-security technique.
Assistant Manager
Thon Hotels
Oslo
2012.09 - 2013.06
- Trained and mentored all new personnel to maximize quality of service and performance.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Created employee schedules to align coverage with forecasted demands.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
Diploma - Humanistic Studies
Vasile Alecsandri National College
Chisinau, Republic Of Moldova 2004.09 - 2007.07
Diploma - Aviation Studies
IATA
Montreal, Canada 2019.01 - 2019.12
Diploma - Fundamentals in Travel And Tourism With Amadeus
IATA
Montreal, Canada 2020.03 - 2020.12
Diploma - Airport Operations
ACI
Australia 2021.11 - 2022.01
Skills
Operational Support
Client Service
Business Processes
Customer service understanding
Quality assurance
Training and mentoring
Team Building
Document management
Complaint resolution
CRM
Training development aptitude
Medical terminology knowledge
Certification
Airline Customer Service, IATA
Timeline
Crew Control Support Officer
Qatar Airways
2022.11 - Current
Diploma - Airport Operations
ACI
2021.11 - 2022.01
Diploma - Fundamentals in Travel And Tourism With Amadeus
IATA
2020.03 - 2020.12
Air Transport Fundamentals, IATA
2019-12
Diploma - Aviation Studies
IATA
2019.01 - 2019.12
Airport Operations Fundamentals, IATA
2018-09
Airline Marketing, IATA
2017-09
Airline Customer Service, IATA
2017-02
Cabin Crew
Qatar Airways
2014.05 - 2022.11
Assistant Manager
Thon Hotels
2012.09 - 2013.06
Diploma - Humanistic Studies
Vasile Alecsandri National College
2004.09 - 2007.07