Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ana Tabares

Long Beach,CA

Summary

Proven hands on leader in medical operations management, with over 25 years of experience- including pivotal roles at ProActive Work Health Services and USHW/Concentra.


I am a detail oriented team player with strong organizational and time management skills. Able to identify and apply across the board improvements to key service and operational areas. Adept at maintaining, increasing, and stream lining operations to decrease costs and promote efficiency. Dedicated to training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

19
19
years of professional experience

Work History

Regional Operations Manager

ProActive Work Health Services
04.2021 - Current
  • Oversaw multiple facilities, including the largest center in the company, treating approximately 3000 patients monthly.
  • Responsibilities within the centers also include the

management of an array of modalities. These include:

physical therapy, acupuncture, chiropractic, and orthopedics.

  • Devised and executed training plans for new and existing staff to support competency and compliance.
  • Established new work flow and scheduling guidelines to improve efficiency and decrease wait times.
  • Proven outcomes/improvement in no-show rates, reducing by 30%. These policies also increased follow-up ratios from 3.90 to 5.06.
  • Implemented cost-saving measures-including setup of PAR Levels, leading to significant reduction in operational expenses.
  • Effectively managed employee schedules, and overtime,

reducing payroll expenses by $169,000 the first year.

  • Worked closely with Account Manager, assisting with acquiring large new clients-including Marriott Hotels and Pepsico.
  • Coordinated with other regional managers to share best practices, streamline processes and improve overall organizational effectiveness.


Center Manager

USHW/Concentra
07.2005 - 04.2021
  • Directed operations of large Worker's Compensation facility, treating 250-300 new injuries a month. Facility was a 24/7 clinic, being the only clinic in the South Bay offering after-hours-including urgent care.
  • Accountable to and for team of 30-100 employees, depending on additional facility oversite. Duties included, payroll and scheduling of staff and providers.
  • Responsible for the management of monthly budgets-revenue, expenses, SWB and EBITDA. Torrance facility maintained EBITDA of 30+% for over 15 years.
  • Worked with the Operations VP to develop yearly facility budgets and growth projections.
  • Cultivated strong business relationships with clients to assure continued facility success.
  • Increased employee productivity by providing comprehensive training programs and fostering a supportive work environment.
  • Streamlined scheduling procedures to optimize resource allocation, resulting in better overall management of the center''s workload.
  • Cultivated supportive and inclusive environment, enabling staff to thrive and deliver exceptional service to clients.

Education

Associate of Science - Nursing

Cerritos College

Skills

  • 25 Years of successful medical operations management
  • Excellent interpersonal skills
  • Operational Efficiency
  • Outstanding communication skills
  • Standard Operating Procedures
  • Expense Tracking
  • Teamwork and Collaboration
  • Employee Scheduling
  • Policy Development and Enforcement
  • Inventory Control
  • Cost analysis and savings

Languages

Spanish
Native or Bilingual

Timeline

Regional Operations Manager

ProActive Work Health Services
04.2021 - Current

Center Manager

USHW/Concentra
07.2005 - 04.2021

Associate of Science - Nursing

Cerritos College

Ana Tabares