Ana Maria Tabori
Columbia,MD
Summary
Energetic Customer Service, with 5 years of experience resolving complex customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement. Authorized to work in the US for any employer
Overview
5
5
years of professional experience
1
1
Certification
Work History
Store Manager
Starbucks
03.2023 - 01.2024
- Developed positive relationships with shift team by understanding and addressing individual motivation, needs, and concerns
- Engaged in conversation with customers to understand customer needs and the needs of the community in which the store is located
- Maintained regular and consistent attendance and punctuality
- Modeled a customer comes first attitude, delivers legendary customer service, and supervises partners to ensure they are delivering legendary customer service
- Responded to immediate store needs by utilizing external resources such as Partner & Asset Protection, Partner Resources, and Food & Beverage
- Managed inventory control, cash control, and store opening and closing procedures.
- Monitored inventory and order supplies to ensure product availability
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Oversaw the day to day operation of the restaurant including training staff and developing schedules to ensure appropriate coverage of all shifts to.
Shift Leader
Starbucks
12.2019 - 09.2021
- Assign duties to employees and oversee their progress
- Count cash at the end of the shift and manage bank deposits
- Train and integrate new workers
- Ensure industry rules and regulations are followed
- Resolve conflicts between employees
- Handle customer and employee complaints.
Retail Sales Associate
Disney Store
11.2018 - 03.2019
- Serves customers by helping them select products
- Drives sales through engagement of customers, suggestive selling, and sharing product knowledge
- Greets and receives customers in a welcoming manner
- Responds to customers' questions
- Directs customers by escorting them to racks and counters
- Provides outstanding customer service
- Documents sales by creating or updating customer profile records.
Education
High school diploma -
Wilde Lake High School
Columbia, MD05.2018
Skills
- Customer Service
- Multitasking and Organization
- Training and mentoring
- Inventory Management
- Cash Management
- Store Merchandising
- Retail Inventory Management
- Shift Scheduling
- Inventory Control
- Recruitment and hiring
- POS Systems
- Team Building and Leadership
- Supply Ordering
- Policies and Procedures
- Employee Scheduling
- Work Planning and Prioritization
- Documentation And Reporting
Certification
Driver's License
Languages
Spanish
Full Professional
Timeline
Store Manager
Starbucks
03.2023 - 01.2024
Shift Leader
Starbucks
12.2019 - 09.2021
Retail Sales Associate
Disney Store
11.2018 - 03.2019
High school diploma -
Wilde Lake High School