Hi, I’m
Ana Tafoya
Gig Harbor,WA
Summary
Well-qualified assistant property manager with proven success in improving operations and resolving tenant conflicts. Highly proficient in building lasting relationships with vendors, tenants, owners, to team members to further property goals. Ready to leverage training and experience to take on new professional challenges.
Overview
6
years of professional experience
Work History
Reeder Management Inc.
Front Desk Receptionist
03.2023 - Current
Job overview
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Received and sorted incoming mail and packages for over 100 properties.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Reeder Management Inc., WA
Assistant Property Manager
11.2021 - Current
Job overview
- Administered operations to handle needs of more than 175 units across three property units.
- Prepared invoices for properties
- Handled tenant complaints promptly and appropriately, calling in maintenance and vendors.
- Kept accurate records of all resident and tenant correspondence using AppFolio.
- Managed all aspects of customer service, including greeting clients, showing apartments, preparing leases and resolving resident issues
DoorDash, WA
Food Delivery Driver
07.2020 - 11.2021
Job overview
- Provided excellent customer service by being friendly and courteous to maintain a 99% customer satisfaction
- Verified orders prior to completing deliveries to assure highest customer satisfaction.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
Reeder Management Inc.Gig Harbor, WA
Leasing Consultant
04.2017 - 08.2018
Job overview
- Verified tenant incomes and other information before accepting lease applications
- Helped maintain 98% occupied.
- Marketed property to local businesses through emails and phone calls
Education
Washington State UniversityPullman, WA
Bachelor of Arts from Humanities
05.2016
University Overview
- Professional Development: Alpha Kappa Psi
Skills
- Customer Satisfaction
- Daily Property Operations
- Tenant Relations
- Record-keeping
- Telephone and email etiquette
- Problem-solving
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
Reeder Management Inc.
03.2023 - Current
Assistant Property Manager
Reeder Management Inc.
11.2021 - Current
Food Delivery Driver
DoorDash
07.2020 - 11.2021
Leasing Consultant
Reeder Management Inc.
04.2017 - 08.2018
Washington State University
Bachelor of Arts from Humanities