Summary
Overview
Work History
Education
Skills
Hobbies And Special Interests
Recognitions And Awards
Out Of School Activities
Volunteer Experience
Accomplishments
Timeline
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Ana Thode

Lockport,IL

Summary

Customer-oriented sales professional with 7 years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development and revealing customer needs to deliver solutions.

Overview

4
4
years of professional experience

Work History

Sales Associate

HomeGoods
Lemont, IL
08.2021 - 12.2022
  • Helped customers find specific products, answered questions, and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Answered incoming telephone calls to provide store, products and services information.
  • Worked with fellow sales team members to achieve group targets.
  • Developed trusting relationships with customers by making personal connections.
  • Processed transactions using a point-of-sale system.
  • Used technology resources to assist customers in locating and selecting items.
  • Demonstrated product features and benefits for customers' needs.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
  • Analyzed customer feedback data to recommend improvements in service quality.

Sales Associate

Amy's Hallmark
Homer Glen, IL
06.2019 - 02.2022
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Organized stockroom shelves according to size, color or style.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Upsold additional items based on customer interests and needs.
  • Demonstrated product features and benefits for customers' needs.
  • Received and displayed product shipments on store retail shelves upon delivery.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Described merchandise and explained use, operation and care.

Gold Crown Coordinator

Amy's Hallmark
Homer Glen, IL
  • Facilitated communication between different departments in order to resolve issues quickly.
  • Coordinated with other departments to ensure projects were completed on time and within budget.
  • Maintained calendars of upcoming events, meetings and deadlines.
  • Maintained records of customer needs and preferences.
  • Resolved customer complaints in a timely manner while upholding company standards.
  • Enhanced performance through collaboration with diverse teams.
  • Developed strategies to improve operational procedures and reduce costs.
  • Analyzed customer feedback surveys in order to identify opportunities for improvement.
  • Analyzed data to identify trends in customer behavior and preferences.
  • Assisted with the development of marketing campaigns aimed at increasing sales volume.
  • Delegated work to staff, setting priorities and goals.

Receptionist

18/8 Fine Mens Hair Salon
Naperville, IL
12.2022
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled and confirmed appointments.
  • Greeted visitors and provided them with assistance.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Updated and recorded customer or client information to maintain accounts.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Maintained an organized filing system of confidential client information in accordance with company policy.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Processed payments and updated accounts to reflect balance changes.
  • Ensured that all necessary forms were completed accurately prior to submitting them for processing.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Monitored reception area to provide consistently safe, hazard-free environment for customers.
  • Investigated and analyzed client complaints to identify and resolve issues.
  • Collated, bound and stored computer-generated reports.

Education

Associate of Science - Psychology And Sociology

Lewis University
Romeoville, IL
12-2024

High School Diploma -

Lockport Township High School
Lockport, IL
05-2021

Skills

  • Inventory Control
  • Sales Development
  • Retail loss prevention
  • Payment Processing
  • Upselling
  • Client Account Management
  • Order Processing
  • Promotional support
  • Inventory control procedures
  • Cash Handling
  • Goal-Oriented
  • Written and oral communication skills
  • Financial records analysis
  • Meeting deadlines
  • Complex Problem-Solving
  • Retail Store Operations
  • Teamwork and Collaboration
  • Positive and professional
  • Time Management
  • Fraud Detection
  • Exceeds sales goals
  • Multi-tasking strength
  • Shipment Processing
  • Merchandise DisplayPOS System Operation
  • Outgoing Personality
  • Flexible Schedule

Hobbies And Special Interests

  • Reading
  • Painting
  • Music Production
  • Soccer
  • Writing
  • Walking my Dog
  • Playing the Oboe
  • Drawing

Recognitions And Awards

  • Solo and Ensemble first place for oboe solo
  • Amy’s Hallmark- top gold Crown salesperson

Out Of School Activities

  • Girl Scouts, 08/2017-05/2020
  • Oboe Lessons, 08/2017-05/2019
  • United Methodist Church of New Lenox, 08/2017-Present
  • Tutoring, 08/2017-05/2020

Volunteer Experience

  • Girl Scouts, 08/2017-05/2020
  • Summer Day Camp Aide, 2017, 2018, 2019
  • Tasting Tea helper, 03/2018-03/2019
  • Various project activities, 08/2017-05/2020
  • United Methodist Church of New Lenox
  • Vacation Bible School Aide, 2017, 2018, 2019
  • Easter Egg Hunt, 2018, 2019
  • Trunk or Treat, 2017, 2019
  • Various church activities, 2017-2020

Accomplishments

  • National Honor Society member at Lewis University

Timeline

Receptionist

18/8 Fine Mens Hair Salon
12.2022

Sales Associate

HomeGoods
08.2021 - 12.2022

Sales Associate

Amy's Hallmark
06.2019 - 02.2022

Gold Crown Coordinator

Amy's Hallmark

Associate of Science - Psychology And Sociology

Lewis University

High School Diploma -

Lockport Township High School

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Ana Thode