Ana Thompson
Tubac,AZ
Summary
Resourceful individual with both silk and living flower arranging expertise. An energetic Leader recognized as an expert in cultivating relationships with suppliers, consulting with high-end clients and artistically arranging beautiful creations. Offering extensive knowledge in flowers and plants. Grocery store, restaurant, fine coffee, tea and gift experience as well.
Retail Store Owner with a proven track record at Mirage & Bird, enhancing customer satisfaction through creative merchandising and effective communication. Expert in vendor relationships and team building, consistently delivering exceptional client consultations and large order fulfillment.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Floral Designer/Designer/Retail Store Owner
Mirage & Bird
02.2011 - 06.2024
- Collaborated closely with customers to create unique designs for bouquets, installations and gifts.
- Quoted, generated, and processed customer orders to meet specifications and various occasions..
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Excellent communication skills, both verbal and written.
- Self-motivated, strong sense of personal responsibility.
Server
The Italian Peasant *a New York Style Pizzeria*
09.2010 - 05.2011
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Served food and beverages promptly with focused attention to customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Made smoothies and performed barista duties.
Administrative Assistant
United States Census Bureau
03.2010 - 09.2010
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Established administrative work procedures to track staff's daily tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
Server
Casbah Tea House
01.2008 - 02.2009
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Served food and beverages promptly with focused attention to customer needs.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Inspected dishes and utensils for cleanliness.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Floral Designer/Designer/Shop Owner
Square Peg Flowers
04.1993 - 06.2007
- Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.
- Maintained thorough knowledge of needs, characteristics, and varieties of flowers and greenery used in shop to inform arrangement decisions and provide information to customers.
- Prepared potted plants and bouquets based on customer requirements.
- Imparted knowledge on plants and flowers to customers.
- Drove customer satisfaction by providing recommendations for greenery and flower pairings.
- Worked closely with clients to understand their needs and design flower arrangements that perfectly match their vision.
- Possess in-depth knowledge of various types of flowers and their seasonal availability.
- Worked flexible hours across night, weekend, and holiday shifts.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Trained and motivated employees to perform daily business functions.
Store Manager
The Kobos Company
04.1986 - 06.1991
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Supervised guests at front counter, answering questions regarding products.
- Completed point of sale opening and closing procedures.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Reported issues to higher management with great detail.
- Trained Baristas and ran espresso bar on site.
Education
Bachelor of Arts - English Composition
University of Oregon
Eugene, ORHigh School Diploma -
Lincoln High School
Portland, OR06.1984
Skills
- Creative merchandising and display
- Stock organization
- Self Motivation
- Reliability
- Attention to Detail
- Excellent Communication
Certification
Arizona Master Florist-2017
Dale Carnegie training graduate- 1985
I create handmade Hypertufa planters and containers, and love to grow plants, continue to pursue art
I have been lucky to create botanical art as a career for most of my life, in both the fresh and artificial realms.
Six years ago, I taught myself to make Hypertufa pots and use peat moss, vermiculite and Portland cement to create the vessels, which take 30 days to cue, and an additional 30 days to leech the lime out of them. I describe it as making "mud pies", as it is a very visceral, meditative process. I love to work with my hands! One of my goals is to teach small classes in this craft, and to keep challenging myself with the colors, shapes, and textures. I also love to design garden vignettes, altars, and all sorts of displays.
Timeline
Floral Designer/Designer/Retail Store Owner
Mirage & Bird
02.2011 - 06.2024
Server
The Italian Peasant *a New York Style Pizzeria*
09.2010 - 05.2011
Administrative Assistant
United States Census Bureau
03.2010 - 09.2010
Server
Casbah Tea House
01.2008 - 02.2009
Floral Designer/Designer/Shop Owner
Square Peg Flowers
04.1993 - 06.2007
Store Manager
The Kobos Company
04.1986 - 06.1991
Bachelor of Arts - English Composition
University of Oregon
High School Diploma -
Lincoln High School
Arizona Master Florist-2017
Dale Carnegie training graduate- 1985
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