Ana Torres
Pembroke Pines,FL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
21
21
years of professional experience
Work History
Specialist Registrar
Cleveland Clinic Florida
11.2023 - Current
- Improved patient care by implementing evidence-based practices and staying current on medical advancements.
- Enhanced department efficiency by streamlining processes and introducing new scheduling strategies.
- Collaborated with multidisciplinary teams to develop comprehensive treatment plans for complex cases.
- Provided high-quality patient care, consistently receiving positive feedback from patients and their families.
- Advanced clinical skills through regular participation in professional development opportunities and workshops.
- Fostered a collaborative working environment by promoting teamwork among colleagues and across departments.
Assistant Principal
Calvary Chapel
06.2019 - 11.2023
- Defined and enforced student academic achievement standards in line with district goals and objectives.
- Monitored and evaluated educational programs to maintain high-quality performance objectives and standards.
- Implemented improvements to improve behavior of class and individual students.
- Developed activities and integrated technology to diversify instruction.
- Planned, implemented, monitored and assessed classroom instructional program.
- Created new lesson plans based on course objectives.
- Facilitated group sessions and provided one-on-one support.
- Developed program to work with students and increase interest in higher learning.
- Monitored student behavior and enforced discipline policies.
- Performed classroom evaluations to assess teacher strategies and effectiveness.
- Partnered with Principal to administer school program in alignment with vision and goals, providing positive, high-expectation academic environment.
- Built productive relationships with parents of students facing difficult situations at school or at home.
- Supervised and evaluated teaching and support staff through instructional leadership and professional development.
- Trained teachers on effective teaching techniques, classroom management strategies and behavior modification.
- Oversaw schedule management and protocols for orientation, registration and related activities.
- Modeled expected and appropriate leadership to promote teaching staff and administrative personnel's positive interaction with students and families.
- Supported hiring, training, and disciplinary action in compliance with legal guidelines and requirements.
First Grade Teacher
Northwest Christian Academy
01.2006 - 06.2019
- Instructed up to 22 students individually and in groups.
- Set up lesson materials, bulletin board displays and demonstrations.
- Adapted teaching methods and materials to meet students' varying needs and interests.
- Met regularly with parents and guardians to discuss children's progress.
- Observed and evaluated students\' performance, behavior, social development and physical health.
- Encouraged interactive learning by incorporating educational software.
- Planned and implemented creative lessons in accordance with school guidelines.
- Completed and filed all necessary paperwork for classroom activities, including meal count sheets and attendance logs.
- Enforced the school's student discipline code to deal with problem situations.
- Drafted lesson plans and submitted them for review and feedback in a timely manner.
- Created a classroom environment in which children could learn respect for themselves and others.
- Fostered oral language development and critical thinking skills during literary discussions.
Spanish Teacher for non Spanish speakers
West Palm Beach Public Schools
08.2005 - 06.2006
- Created a classroom environment in which children could learn respect for themselves and others.
- Boosted cultural awareness by incorporating children's literature from cultures around the world.
- Selected age-appropriate stories and read them aloud during daily story time.
- Fostered oral language development and critical thinking skills during literary discussions.
- Drafted lesson plans and submitted them for review and feedback in a timely manner.
- Completed training courses to keep up-to-date with new teaching methods and developments in the field.
- Developed IEPs with and without BIPs.
- Completed and filed all necessary paperwork for classroom activities, including meal count sheets and attendance logs.
- Planned and implemented creative lessons in accordance with district, county, state and federal guidelines.
- Met regularly with parents and guardians to discuss children's progress.
- Adapted teaching methods and materials to meet students\' varying needs and interests.
Paraprofessional
Miami Dade Public Schools
01.2003 - 05.2004
- Instructed up to a Autisticindividually and in groups.
- Adapted teaching methods and materials to meet students\' varying needs and interests.
- Encouraged interactive learning by incorporating educational software.
- Created an enjoyable and interesting learning environment for the student.
- Enforced the school's student discipline code to deal with problem situations.
- Selected age-appropriate stories and read them aloud during daily story time.
Education
Bachelor of Science - Pre School Education
Pan-American University
San Jose, Costa Rica1993
Master of Science - Administration Education
Latin University
San Jose, Costa Rica1999
Skills
- Florida ACSI Teaching Certificate with Elementary Education Endorsement
- Florida ACSI Elementary Principal Certification
- EPIC Certification
- Positive and encouraging
- Self-motivated
- Instructional Leadership
- Registration procedures
- Complex Problem-Solving
- Teamwork and Cooperation
- Creative Solutions
- Compassionate patient care
- Customer relations abilities
Timeline
Specialist Registrar
Cleveland Clinic Florida
11.2023 - Current
Assistant Principal
Calvary Chapel
06.2019 - 11.2023
First Grade Teacher
Northwest Christian Academy
01.2006 - 06.2019
Spanish Teacher for non Spanish speakers
West Palm Beach Public Schools
08.2005 - 06.2006
Paraprofessional
Miami Dade Public Schools
01.2003 - 05.2004
Bachelor of Science - Pre School Education
Pan-American University
Master of Science - Administration Education
Latin University
Similar Profiles
Lauren GonzalezLauren Gonzalez
Manager of Advanced Practice Providers for Surgical Services at Cleveland Clinic FloridaManager of Advanced Practice Providers for Surgical Services at Cleveland Clinic Florida
Bobbi LewisBobbi Lewis
LPN Pulmonary at Cleveland Clinic FloridaLPN Pulmonary at Cleveland Clinic Florida
MELANIE RODANESMELANIE RODANES
Charge Nurse/Clinical Preceptor at Cleveland Clinic FloridaCharge Nurse/Clinical Preceptor at Cleveland Clinic Florida
JOHN SCHIRMERJOHN SCHIRMER
FACILITIES SHOP SUPERVISOR at Cleveland Clinic FloridaFACILITIES SHOP SUPERVISOR at Cleveland Clinic Florida
Lorna ThompsonLorna Thompson
Customer Service Agent at Envoy AirlinesCustomer Service Agent at Envoy Airlines