Summary
Overview
Work History
Education
Languages
Timeline
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Ana Torres

Laurel,MD

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

32
32
years of professional experience

Work History

Loan Processor

Rapid Finance
11.2024 - Current
  • Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
  • Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
  • Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
  • Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
  • Assisted loan officers with origination and closing processes to fastrack procedures and promote teamwork.
  • Promoted a positive work environment through effective communication skills and teamwork initiatives.

Mental Health Assistant

Kaiser Permanente
11.2017 - 06.2024
  • Supported daily clinic operations by performing diverse clerical tasks, including member check-in, copayment collection, appointment scheduling, provider cancellations, data entry, and document handling (scanning, faxing, photocopying); also managed inventory and ordering of office and medical supplies.
  • Built trusting relationships with patients through active listening and empathy, while delivering effective crisis intervention and employing de-escalation techniques to ensure safety and promote cooperation in high-stress situations.
  • Excelled in high-pressure environments by managing multiple priorities simultaneously, resolving patient and customer concerns with professionalism, and exercising sound judgment to complete tasks independently under tight deadlines.
  • Managed release-of-information requests with precision, ensuring timely data delivery while strictly adhering to HIPAA regulations and safeguarding sensitive patient information.
  • Administered and managed Continuous Performance Testing (CPT) for ADHD assessments, ensuring accurate testing procedures and documentation.
  • Level 2 Qualified Bilingual Staff; served as a Spanish interpreter across all departments, facilitating clear and accurate communication between staff, patients, and families.

Member Experience Associate

Kaiser Permanente
01.2003 - 11.2017
  • Supported daily clinic operations by performing diverse clerical tasks, including member check-in, copayment collection, appointment scheduling, provider cancellations, data entry, and document handling (scanning, faxing, photocopying).
  • Created and organized medical charts for new patients, maintained loose filing, and prepared charts in advance for upcoming appointments to ensure smooth clinical workflow.
  • Managed release-of-information (ROI) requests by assisting patients with form completion, printing medical records, and ensuring timely data delivery while strictly adhering to HIPAA regulations and maintaining patient confidentiality.
  • Level 2 Qualified Bilingual Staff with proficiency in medical terminology; served as a Spanish interpreter for all departments, ensuring accurate communication between patients and healthcare professionals.

Optometric Assistant/Licensed Dispensing Optician

Sterling Optical
06.1993 - 11.2004
  • Performed pre-testing procedures—including visual acuity tests, glaucoma screenings, and keratometry—to support optometrists in delivering comprehensive eye exams and personalized care; accurately communicated findings to the doctor for evaluation,
  • Roomed patients, set up the phoropter to match existing prescriptions, and conducted visual acuity tests to prepare for the optometrist’s examination.
  • Instructed new contact lens wearers on proper insertion, removal, and care techniques to ensure safe use and long-term eye health.
  • Streamlined appointment scheduling processes to minimize wait times and enhance overall patient experience.
  • Exceeded monthly sales targets consistently by employing effective upselling strategies and fostering rapport with clients.
  • Managed inventory by ordering ophthalmic frames, contact lenses, and ophthalmic lenses as needed to ensure optimal stock levels and uninterrupted patient care.
  • Performed lensometry, eyeglass adjustments and repairs, and accurately measured segment height and pupillary distance to ensure proper fit and visual clarity for patients.

Education

High School Diploma -

Park West High
New York, NY
06-1993

Languages

English
Native or Bilingual

Timeline

Loan Processor

Rapid Finance
11.2024 - Current

Mental Health Assistant

Kaiser Permanente
11.2017 - 06.2024

Member Experience Associate

Kaiser Permanente
01.2003 - 11.2017

Optometric Assistant/Licensed Dispensing Optician

Sterling Optical
06.1993 - 11.2004

High School Diploma -

Park West High

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Ana Torres