EPIC
Ana Tovar
Big Sandy,TX
Summary
Outgoing Clinic Manager with over 5 years of experience working with medical personnel. Exceptional skill in promoting a positive work environment, streamlining business processes, creates productive workflows and inspires quality patient care. Emphasizes building relationships and strong recruitment methods.
Overview
9
9
years of professional experience
Work History
Clinic Manager Float
Family Circle Of Care
10.2022 - Current
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Streamlined clinic operations by implementing efficient scheduling and appointment systems.
- Collaborated with other healthcare providers to ensure seamless coordination of care for patients.
- Recruited, hired and trained all
- Trained new Clinic Managers, providing updates, ongoing staff development and continuing to provide support.
- Utilized data analysis tools to track key performance indicators, identifying areas for improvement and driving continuous growth in clinic success.
- Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
- Facilitated interdisciplinary collaboration among various departments within the clinic, promoting a cohesive approach to patient care management plans.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Created and implemented policies to improve operational efficiency and patient care quality.
- Fostered a culture of accountability among staff members, instilling an unwavering commitment to delivering high-quality care services across all aspects of the organization's operations.
- Conducted frequent clinic walk-throughs to maintain safe work environment.
- Coordinated community outreach efforts to promote health education and build strong connections between the clinic and local residents.
Senior Financial Counselor
Christus Trinity Mother Frances Hospital
08.2021 - 10.2022
- Followed document protocols to safeguard confidentiality of patient records.
- Developed strong relationships with insurance providers, facilitating prompt resolution of claim issues and disputes.
- Collaborated with medical staff to ensure accurate billing codes and minimize claim denials.
- Facilitated communication between patients and various departments and staff.
- Navigated complex payer requirements, ensuring timely reimbursement for services rendered.
- Improved cash flow by proactively monitoring aging accounts receivables and implementing effective collection strategies.
- Increased patient confidence in the billing process by providing clear explanations of insurance benefits and coverage limitations.
- Verified patient insurance eligibility and entered patient information into system.
- Conducted thorough audits of patient accounts to identify discrepancies and prevent potential revenue loss.
Clinic Manager
Family Circle Of Care
10.2019 - 06.2021
- Developed strong relationships with patients, fostering trust and loyalty to the clinic.
- Fostered a culture of accountability among staff members, instilling an unwavering commitment to delivering high-quality care services across all aspects of the organization's operations.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Utilized data analysis tools to track key performance indicators, identifying areas for improvement and driving continuous growth in clinic success.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Collaborated with other healthcare providers to ensure seamless coordination of care for patients.
- Developed and implemented team building activities to foster collaboration and improve employee morale.
- Enforced adherence with HIPAA regulations and other relevant laws and regulations to maintain compliance.
- Successfully managed clinic budgets, optimizing resource allocation for maximum efficiency.
- Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
- Created and implemented policies to improve operational efficiency and patient care quality.
- Conducted regular staff evaluations, providing constructive feedback and setting clear expectations for future performance goals.
- Improved patient satisfaction through effective communication and compassionate care.
- Reduced wait times for appointments by streamlining front office processes, enhancing overall patient satisfaction levels.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
Site Coordinator
Family Circle Of Care
05.2019 - 10.2019
- Managed inventory of medical supplies, maintaining adequate stock levels while minimizing waste.
- Helped front desk staff register and process patients.
- Collaborated with Clinic Manager to maintain daily operations.
- Set appointments for patients and reached out to reschedule appointments due to provider availability.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Enhanced clinic efficiency by coordinating staff schedules, ensuring optimal coverage during peak hours.
Referral Specialist
Family
03.2018 - 05.2019
- Performed various administrative tasks by filing, copying and faxing documents.
- Educated patients about their treatment options with clear explanations of potential benefits and risks involved.
- Streamlined referral processes for increased efficiency, resulting in timely appointments for patients.
- Verified insurance benefits and eligibility for medical procedures before referring clients.
- Processed referral requests from patients, doctors and other health care professionals.
- Collaborated with healthcare providers to ensure accurate and complete referral information, improving patient care coordination.
- Answered phone calls and messages for Physicians, medical facility, scheduling appointments, and handling patient inquiries.
- Identified opportunities for process improvements within the referral department, leading to increased efficiency and accuracy.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Promoted clear communication between primary care providers and specialists through detailed documentation and follow-up calls.
- Contributed to the development of referral policies and procedures, enhancing departmental operations.
- Assisted clients in locating resources that accepted various insurances.
- Accessed and reviewed patient records to verify receipt completed referral paperwork.
Lead Medical Office Assistant
Family Circle Of Care
09.2016 - 03.2018
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Optimized office workflow with clear communication between staff members, resulting in an organized environment.
- Supervised junior office assistants, offering guidance and support in their day-to-day tasks while monitoring their progress towards professional goals.
- Assisted physicians with administrative tasks, enabling them to focus on providing high-quality patient care.
- Provided prompt, polite and professional in-person and telephone customer service.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Answered phone calls and messages for medical facility, scheduling appointments, and handling patient inquiries.
- Utilized interpersonal skills to effectively communicate essential information between clinical and administrative staff members, fostering a cohesive team environment.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Reconciled daily payments received and prepared deposits for smooth office finances.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Medical Office Assistant
Family Circle Of Care
07.2015 - 09.2016
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Obtained payments from patients and scanned identification and insurance cards.
- Performed various administrative tasks by filing, copying and faxing documents.
- Improved patient satisfaction by efficiently scheduling appointments and managing patient records.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
Education
Nursing Science
Tyler Junior College
TylerHigh School Diploma -
Navasota High School
05.2010
Skills
- HIPAA Guidelines
- HRSA, NCQA/PCMH, OSHA, CMS Guidelines
- BLS Certified
- Staff Management
- Service Utilization Improvements
- Employee Training
- Utilization Management
- Revenue management
- Risk Analysis
- Profitability Strategies
- Program Management
- Operations Management
Software
Microsoft Word
Excel
Timeline
Clinic Manager Float
Family Circle Of Care
10.2022 - Current
Senior Financial Counselor
Christus Trinity Mother Frances Hospital
08.2021 - 10.2022
Clinic Manager
Family Circle Of Care
10.2019 - 06.2021
Site Coordinator
Family Circle Of Care
05.2019 - 10.2019
Referral Specialist
Family
03.2018 - 05.2019
Lead Medical Office Assistant
Family Circle Of Care
09.2016 - 03.2018
Medical Office Assistant
Family Circle Of Care
07.2015 - 09.2016
Nursing Science
Tyler Junior College
High School Diploma -
Navasota High School
Similar Profiles
Juana MoralesJuana Morales
Certified Clinical Medical Assistant at Family Circle of careCertified Clinical Medical Assistant at Family Circle of care
ALICESON WALLACEALICESON WALLACE
Chief Development Officer at Family Circle of CareChief Development Officer at Family Circle of Care
Patrick RonaghanPatrick Ronaghan
Chief Operating Officer at Tyler Family Circle of CareChief Operating Officer at Tyler Family Circle of Care