Open To Work
Ana Tovar
Director Of Clinical Operations
Austin,TX
Summary
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
26
26
years of professional experience
3
3
Certifications
Work History
Massage Therapist/Certified Sound Bowl Practioner
Haven For Healing
San Antonio, Texas
03.2025 - Current
- Provided therapeutic massage services to clients for relaxation and pain relief.
- Assessed client needs through consultations and health history reviews.
- Developed personalized treatment plans based on individual client requirements.
- Utilized various massage techniques, including Swedish, deep tissue, and sports massage.
- Maintained a clean and safe treatment environment in compliance with health standards.
- Collaborated with wellness professionals to develop holistic healing strategies tailored to client needs.
- Introduced innovative ideas to improve team performance and enhance client outcomes.
- Utilized Himalayan and crystal sound bowls to promote relaxation and enhance therapeutic sessions.
- Performed quality, therapeutic bodywork to meet clients' needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Clinic Operations Administrator
Mental Health Associates
Boerne , Texas
08.2024 - 03.2025
- Managed daily clinic operations and ensured smooth workflow for patient care.
- Coordinated scheduling for therapists and support staff, improving service delivery efficiency.
- Oversaw patient intake processes and maintained accurate medical records management.
- Implemented clinic policies, ensuring compliance with health regulations and enhancing operational standards.
- Trained new employees on operational procedures and clinic protocols effectively.
- Facilitated communication between staff members to improve team collaboration and efficiency.
- Assisted in managing inventory of medical supplies and office materials for the clinic.
- Supported billing processes by verifying insurance information and processing claims accurately.
- Devised training programs for new and existing employees.
- Conducted periodic reviews of clinical protocols, maintaining accuracy and alignment with best practices.
- Provided guidance on regulatory requirements related to healthcare laws and ethical standards of practice.
- Assisted physicians in resolving operational issues that could impact patient care quality.
Director of Business Development Operations
Sunflower MHSC
San Antonio, Texas
06.2022 - 03.2024
- Developed strategic partnerships, resulting in increased business growth and stronger market presence.
- Analyzed market trends to identify opportunities for expansion and innovation.
- Coordinated cross-departmental teams to successfully execute business development initiatives, improving collaboration and efficiency.
- Implemented operational processes to streamline project management workflows.
- Researched competitor activities to adjust strategies for competitive advantage.
- Created detailed reports on business performance for executive review meetings.
- Managed vendor relationships to optimize service delivery and support operations.
- Provided guidance on product development initiatives based on customer feedback.
- Implemented processes for tracking customer complaints, inquiries, and suggestions.
- Managed a team of sales representatives responsible for meeting or exceeding monthly sales goals.
- Collaborated with cross-functional teams to ensure successful project completion within established timelines.
- Identified potential partnerships with other businesses that would benefit the organization's growth objectives.
- Led startup initiatives, recruiting and credentialing over 30 providers for new practice.
- Created detailed project plans, defining timelines, goals, budgets, and staffing needs to ensure alignment and successful outcomes.
Clinic Operations Administrator
Zeitgeist Wellness
San Antonio, Texas
06.2020 - 06.2022
- Managed daily clinic operations and staff scheduling for optimal efficiency.
- Coordinated patient appointments and maintained accurate medical records.
- Oversaw compliance with health regulations and ensured quality standards were met in the clinic.
- Trained new staff on clinic protocols and patient management procedures.
- Implemented inventory control systems for medical supplies and equipment.
- Collaborated with healthcare providers to enhance patient care services.
- Developed communication strategies that enhanced patient satisfaction and engagement.
- Led team meetings to discuss workflow improvements and address challenges.
- Resolved customer complaints by following up on issues and taking corrective action.
- Collaborated with physicians and other staff members to improve clinical processes and patient outcomes.
- Ensured compliance with regulatory requirements related to health insurance plans, HIPAA regulations.
- Monitored clinic activities, such as billing, coding, and medical records maintenance.
- Oversaw recruitment of new personnel for the clinic, conducting interviews and making hiring decisions.
- Maintained effective communication with patients regarding their treatments, medications, follow-up visits.
- Investigated discrepancies in medical billing information such as incorrect codes or amounts due.
- Developed and implemented medical billing procedures, policies and standards.
- Trained staff members on coding techniques, billing protocols, and other aspects of medical billing operations.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Utilized various software and tools to streamline processes and optimize performance.
Health Care Advocate/Ambassador
United Health Care
San Antonio, TX
10.2017 - 06.2021
- Engaged community members to enhance brand awareness and foster loyalty.
- Organized events to enhance customer experience and gather feedback.
- Collaborated with team members to develop effective outreach strategies.
- Provided training and support for new ambassadors to ensure consistency.
- Represented the organization at local events to strengthen community ties.
- Built customer confidence by actively listening to concerns and giving appropriate feedback.
- Attended various forums, seminars, workshops and official functions on behalf of the Ambassador.
- Advocated for patient rights and access to healthcare services.
- Collaborated with healthcare providers to resolve patient concerns and improve access to services.
- Monitored KPIs related to client engagement metrics such as response time, first call resolution rate, ensuring targets are consistently met or exceeded.
- Developed strategies to improve quality assurance metrics such as first call resolution rate and average speed of answer time.
- Created reports summarizing key performance metrics such as average handle time, first call resolution rate.
- Reviewed medical claims for accuracy and compliance with regulations.
- Evaluated supporting documentation to determine claim eligibility.
- Managed claims processing efficiently using industry-standard software systems for accuracy.
Billing Coordinator
Wellmed Medical Group
San Antonio, TX
05.2016 - 10.2017
- Processed billing statements for accuracy and compliance with company policies.
- Coordinated client and internal department communication to address billing inquiries effectively.
- Maintained billing records and documents in the company's financial system.
- Assisted in prompt resolution of discrepancies in invoices and payment issues.
- Monitored account balances, facilitating timely payments from clients.
- Reviewed contract terms to confirm billing rates and conditions with clients.
- Trained new staff on billing procedures and software usage effectively.
- Updated billing systems regularly by entering new customer information or modifying existing records.
- Generated detailed reports on billing activity for management review.
- Provided support for internal departments regarding billing inquiries.
- Submitted appeals on behalf of patients for denied claims.
- Analyzed customer accounts to identify discrepancies and resolve billing issues.
- Prepared accounts for financial audits and supported audit process.
- Prepared daily deposits of payments received from customers.
- Managed daily workflow processes associated with invoice creation and distribution.
- Completed documentation, reports and spreadsheets of financial information.
- Kept up-to-date with details of insurance plans and company requirements.
- Performed collections activities by contacting customers via phone or email regarding outstanding balances due on their accounts.
- Contacted insurance providers to verify insurance information and obtain billing authorization.
- Responded promptly to customer inquiries concerning services, bills, payments.
- Conducted research and analysis of current billing policies and procedures.
- Assisted with month-end closing procedures related to accounts receivable activities.
- Maintained up-to-date knowledge of all applicable laws related to billing activities.
Nursing Assistant/Master Scheduler
Interim HealthCare
San Antonio, Texas
11.2012 - 05.2016
- Assisted patients with daily living activities and personal hygiene to promote comfort and independence.
- Monitored vital signs and reported changes to nursing staff promptly.
- Documented patient information accurately in electronic health records system.
- Communicated effectively with patients to provide comfort and reassurance.
- Collaborated with healthcare team to deliver coordinated patient care.
- Maintained cleanliness and safety standards in patient care environments.
- Supported rehabilitation exercises under the supervision of nursing staff.
- Assisted nurses and physicians with patient care tasks, including bathing, dressing, and transferring patients.
- Demonstrated respect and regard for the dignity of patients, families and fellow employees to promote professional, responsible and courteous a courteous environment.
- Conducted regular rounds to ensure patient safety and proactively addressed any concerns.
- Assessed vitals and noted medical information to report changes to nursing staff and physicians.
- Observed patients' conditions regularly for any physical or mental changes and reported findings to the appropriate personnel promptly.
- Protected patient, self and others from injury during transfers, lifts and transports by using proper equipment and body mechanics.
Nursing Assistant
Disability Service Of The Southwest
San Antonio, Texas
12.2005 - 11.2012
- Monitored vital signs and promptly reported changes to nursing staff.
- Conducted regular rounds to ensure patient safety and proactively address concerns.
- Assisted patients with daily activities and personal hygiene tasks to enhance comfort.
- Exercised comatose and paralyzed patients to minimize delirium and promote physical function.
- Prepared patients for surgery by shaving and draping according to protocols.
- Reminded patients regarding prescribed medications and nutritional supplements.
- Documented vital information to communicate changes effectively to nursing staff and physicians.
Production Manager/Trainer
Sitel Corporation
San Antonio, Texas
12.1999 - 12.2005
- Supervised daily production activities to ensure smooth workflow and adherence to schedules.
- Streamlined processes to enhance efficiency in production operations and minimize waste.
- Supervised team members to enforce safety and quality standards consistently.
- Led safety meetings to enhance workplace safety and actively engage team participation.
- Oversaw global operations for the company.
Education
Bachelor of Arts - Psychology
The University of Texas San Antonio
San Antonio, TX06.2023
Some College (No Degree) - Massage Theraphy
Academy For Massage
San Antonio, TXSome College (No Degree) - Nursing Assistant
Dallas Nursing Inst
San Antonio, TXSkills
- TMS therapy operation
- Medical records management
- HIPAA,Osha and Joint Commission Standards
- Clinic operations
- Effective communication
- Administrative procedures
- Marketing
- Employee training
- Clinical research
- Program implementation
Languages
English
Professional
Spanish
Professional
Certification
- LMT - Licensed Massage Therapist
- TMS Technician
Accomplishments
Employee of the Year United Health Care, Mentorship Award,
Affiliations
Volunteer at Oakhill's Church in 2018
Timeline
Massage Therapist/Certified Sound Bowl Practioner
Haven For Healing
03.2025 - Current
Clinic Operations Administrator
Mental Health Associates
08.2024 - 03.2025
Director of Business Development Operations
Sunflower MHSC
06.2022 - 03.2024
Clinic Operations Administrator
Zeitgeist Wellness
06.2020 - 06.2022
Health Care Advocate/Ambassador
United Health Care
10.2017 - 06.2021
Billing Coordinator
Wellmed Medical Group
05.2016 - 10.2017
Nursing Assistant/Master Scheduler
Interim HealthCare
11.2012 - 05.2016
Nursing Assistant
Disability Service Of The Southwest
12.2005 - 11.2012
Production Manager/Trainer
Sitel Corporation
12.1999 - 12.2005
Bachelor of Arts - Psychology
The University of Texas San Antonio
Some College (No Degree) - Massage Theraphy
Academy For Massage
Some College (No Degree) - Nursing Assistant
Dallas Nursing Inst