Ana Truong
Irvine,CA
Summary
Experienced in multitasking and team collaboration, practiced at Pho Tre Bien and Pho Ba Co. Was able to maintain high customer satisfaction through exceptional service and menu knowledge. Skilled in cash handling and fostering a friendly and collaborative work environment, adept at building relationships with regulars and efficiently managing high-pressure situations.
Overview
2
2
years of professional experience
Work History
Waitress and Hostess
Pho Tre Bien
05.2024 - 07.2024
- Answered customer questions about hours, seating, and menu information
- Balanced multiple tables and orders while delivering prompt service
- Kept server areas clean and stocked to increase efficiency while working tables
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Quickly learned new menu items and was adaptable to individual customer needs/requirements
- Checked guests' identification before serving alcoholic beverages
- Balanced responsibilities such as answering phone calls, greeting and seating guests, and updating reservation logs simultaneously
Waitress
Pho Ba Co
08.2022 - 04.2024
- Handled high-pressure situations with composure, and provided excellent service even during busy shifts
- Remained calm when dealing with difficult customers and during busy shifts
- Used cash registers and credit card machines to charge customers
- Supported teamwork and a friendly atmosphere with coworkers through clear communication
- Built relationships with regulars through friendly interactions and attentiveness to their preferences
Education
Woodbridge High School
Irvine05-2025
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Cash handling
- Cleanliness
- Food running
- Menu recommendations
Languages
Cambodian
Native or Bilingual
Timeline
Waitress and Hostess
Pho Tre Bien
05.2024 - 07.2024
Waitress
Pho Ba Co
08.2022 - 04.2024
Woodbridge High School
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