Ana Turner
The Woodlands
Summary
Detail-oriented and highly organized professional with a proven track record in customer service, sales, and administrative roles. Skilled at managing schedules, organizing tasks, and maintaining efficient workflows to ensure smooth operations. Bilingual in English and Spanish with proficiency in Microsoft Word and PowerPoint
Overview
8
8
years of professional experience
Work History
Consultant
Advanced Hair Restoration
03.2023 - Current
- Quoting and selling procedures from 8k to 25k daily
- Meeting monthly goal with a KPI of 1.5 million yearly
- Managing office schedule
- Making follow up calls and emails
- Built relationships with customers
- Handled customer complaints in a professional manner
Consultant
Aesthetic Center for Plastic Surgery
11.2021 - 02.2023
- Quoting surgery procedures ranging from 6 to over 30+ thousand dollars
- Making calls and sending emails daily to over 70 patients
- Meeting daily, weekly, and monthly goals
- Organized meetings to discuss project details and timelines
- Managing surgery schedule
Customer Service Representative
Bank of America
01.2020 - 12.2021
- Answered inbound calls, chats and emails
- Faxing, scanning, filing, and mailing documentation
- Maintaining information continually updated and confidential.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
HR Associate
Amazon
01.2018 - 02.2020
- Analyzed compensation data to ensure competitive salaries are offered.
- Scheduled meetings and conferences
- Assisted with organizing company events and conducted new employee orientations.
- Supported recruitment by reviewing resumes and conducting interviews
Education
Nursing
Lone Star College
Cypress, TXSkills
- Leadership & Team Collaboration
- Costumer Satisfaction
- Problem Solving & Complaint Resolution
- Bilingual English/Spanish
- Organizational & Time Management Skills
- Task Prioritization & Workflow Optimization
- Schedule Management & Multitasking
- Sales & Consultations
- Customer Relationship Management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Consultant
Advanced Hair Restoration
03.2023 - Current
Consultant
Aesthetic Center for Plastic Surgery
11.2021 - 02.2023
Customer Service Representative
Bank of America
01.2020 - 12.2021
HR Associate
Amazon
01.2018 - 02.2020
Nursing
Lone Star College