Ana Uribe
Summary
Experienced Provider Advocate Technician skilled in customer service, workflow optimization, and resolving provider inquiries, with expertise in data entry, email correspondence, and managing multiple tasks in fast-paced environments.
Driven individual with a passion for helping others. Possesses excellent communication and problem-solving skills with a commitment to providing the highest level of care to those in need. Skilled in conflict resolution, risk assessment, and crisis intervention.
Overview
6
6
years of professional experience
Work History
Provider Advocate Technician
HCSC, Blue Cross Blue Shield of Texas
11.2024 - Current
- Our depart was in charge of helping dental providers. We answer phone calls, emails regarding fee schedule, claims, and credentialing status.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Responded quickly to meet customer needs and resolve problems.
- Committed to delivering excellent customer service while working in a fast-paced environment.
Optometric Technician
Broom Optical
12.2023 - 11.2024
- Greeted incoming patients by conducting pretests, documentation and intake.
- Assisted optometrists with patient care and testing, including visual acuity, refraction, and ocular health evaluations.
- Organized exam rooms between appointments to ensure they are clean and ready for use.
- Performed work accurately and thoroughly, managing time pressure and patient volume.
- Measured and recorded lens power using lensometers.
- Instructed patients in care and use of contact lenses.
Administrative Assistant
Lisa Baca Book Keeping
08.2021 - 11.2023
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel
- Prepared tax returns for individuals, partnerships, corporations
- Worked closely with other departments within the company to ensure accuracy of data entry into system databases
- Provided administrative support to the executive team, including scheduling meetings and managing calendars
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies
- Processed invoices for payment using accounting software applications
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Assistant Manager
Dollar General
05.2019 - 07.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
Associate of Science - General Studies
Frank Phillips College
Borger, TX05-2021
Skills
- Analytical reasoning
- Client representation
- QuickBooks pro
- Task prioritization
- Teamwork
- Multitasking
- Organizational skills
- Billing systems and software
- Customer service
- Problem-solving skills
- Data entry
- Verbal and written communication
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Provider Advocate Technician
HCSC, Blue Cross Blue Shield of Texas
11.2024 - Current
Optometric Technician
Broom Optical
12.2023 - 11.2024
Administrative Assistant
Lisa Baca Book Keeping
08.2021 - 11.2023
Assistant Manager
Dollar General
05.2019 - 07.2021
Associate of Science - General Studies
Frank Phillips College
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