ANA VALDES
Winter Haven,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Bilingual employee (Spanish / English). Able to learn quickly and apply new concepts. Customer Service Professional with over 15 years of experience. Nominated employee of the month numerous times.
Overview
18
18
years of professional experience
Work History
Stay at Home Provider
Work At Home
12.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Household tasks, including personal care assistance of elderly person
- Assistance with walking, moving, transferring, and exercise
- Medication administration
BILINGUAL CUSTOMER SERVICE REPRESENTATIVE EMERGENCY RESPONSE AMBASSADOR, NATURAL DISASTER RELIEF
ACTIVUS CONNECT, LLC
10.2022 - 11.2022
- Answered high volume of continuous incoming phone calls from customers in distress
- Collected detailed information for first responders (police, fire, electrical workers)
- Connect through multiple security platforms for high level clearance information exchange
- Constant communication with Supervisors and co-workers through online chat rooms
- Multiple windows open at once (search engines, several data forms, emergency contacts locations, employee chat room, map)
- Immediate employment
- On-line training courses completed while live, on duty
- Learned, applied Genesys Internet Phone System.
STAY AT HOME PROVIDER
Work At Home
03.2020 - 09.2022
- Managed multiple schedules
- Created daily routines with built-in flexibility in family
- Provided transportation to / from scheduled appointments
- Administered medications as scheduled.
- Excellent communication skills, both verbal and written.
- Strengthened communication skills through regular interactions with others.
CUSTOMER SERVICE AGENT
TRANSPORTATION AMERICA
11.2017 - 03.2020
- High volume call center
- Answered calls from Rider's for real time eta's
- Helped dispatchers with anything related to rider's transportation, location or to provide additional information
- Document all calls into each of the rider's files individually for each call
- Data entry, worked with two computer programs which allowed to cancel, hold, copy and document on all reservations
- Assisted subscriptions department
- Spoke to County personnel daily serving as an intermediate between county personnel and dispatchers.
LIBRARY SERVICES CLERK
CITY OF HIALEAH
02.2006 - 04.2010
- Sorted books, publications, and other items according to procedure and returned them to shelves, files, and other designated storage area
- Located library materials for patrons, such as books, periodicals, and videos
- Repaired books, using mending tape and paste and brush, and places plastic covers on new books
- Inspected returned books for damage, verified due-date, and computed and received overdue fines
- Supervised the activities of staff through weekly focused action-update meetings, trained, directed, and supervised teams to accomplish goals.
Education
High School Diploma -
Hialeah High School
Hialeah, FLAssociate of Arts - Pharmacy (Pre-Pharmacy)
Miami-Dade Community College
Opa-locka, FLCertificate Of Participation - Building Customer Relations
Miami Dade College
Miami, FLCertificate Of Participation - Positive Workplace Ethics
Miami Dade College
Miami, FLSkills
- Work From Home Experience
- Analytical Thinking
- Conflict Resolution
- Quality Assurance
- Cultural Awareness
- Verbal Communication
- Attention to Detail
- Dependable and Responsible
- Organization and Time Management
- Data Management
- Team building
- Organization
Education Certifications
- H.S Diploma: Hialeah High School - Miami , FL
- A.A., Pharmacy, - Miami Dade College, Miami, Florida
- Certificate of Participation, Building Customer Relations - Miami Dade College, Miami, FL
- Certificate of Participation, Positive Workplace Ethics - Miami Dade College, Miami, FL
- Counselor for Miami Dade County Health Department
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Stay at Home Provider
Work At Home
12.2022 - Current
BILINGUAL CUSTOMER SERVICE REPRESENTATIVE EMERGENCY RESPONSE AMBASSADOR, NATURAL DISASTER RELIEF
ACTIVUS CONNECT, LLC
10.2022 - 11.2022
STAY AT HOME PROVIDER
Work At Home
03.2020 - 09.2022
CUSTOMER SERVICE AGENT
TRANSPORTATION AMERICA
11.2017 - 03.2020
LIBRARY SERVICES CLERK
CITY OF HIALEAH
02.2006 - 04.2010
High School Diploma -
Hialeah High School
Associate of Arts - Pharmacy (Pre-Pharmacy)
Miami-Dade Community College
Certificate Of Participation - Building Customer Relations
Miami Dade College
Certificate Of Participation - Positive Workplace Ethics
Miami Dade College