Ana Valdez
Santa Clara,CA
Summary
Very much a professional with a proven track record in customer service assistance and case management. Notably at Stanford Hospital under direction of Managers I delivered food with a empathic, caring nature. Skilled in data entry and cash drawer management, I excel in environments requiring critical observation and prioritization of my duties. Always focused on client satisfaction through efficient case file management, enhanced communication, demonstrating both hard and soft skills essential for high-paced settings.
Overview
6
6
years of professional experience
Work History
Nanny / Care Giver
Care App.
02.2023 - Current
- Assisted with light housekeeping duties as well as running errands.
- Prepared meals and snacks for children based on dietary guidelines.
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
Relief Food Service Worker
Stanford Hospital
12.2023 - 08.2024
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Server
Gyu-Kaku
02.2021 - 08.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Member Services Specialist
Golden 1 Credit Union
04.2021 - 11.2022
- Monitored feedback from members regularly, implementing improvements based on their suggestions and needs.
- Served as primary point of contact for members seeking information about products or services offered by the organization.
- Enhanced member satisfaction by addressing concerns promptly and providing professional assistance.
- Maintained an organized database of member profiles, facilitating easy access to pertinent information when needed.
Cahier
Taqueria Angelica's / Bayside Catering
09.2020 - 04.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Membership Services Representative /Front End Assistant
Costco
10.2020 - 01.2021
- Assisted prospective and established members in person to process applications, collect payment, cash reward checks, ID's etc..
- Helped members navigate systems, pay for services and resolve different concerns.
- End day closing sales closed tilts, gathered registers, processed register payments.
- Assisted with Go Backs returned merchandise, front end assistant, prepped and packed merchandise.
Night Crew Member
County Clare Irish Inn & Pub
06.2018 - 08.2020
- Implemented effective problem-solving skills if checking in or checking out clients. Addressed any challenges that arose during overnight shifts.
- Contributed to Bed Breakfast Hotel success through diligent work ethic, attention to detail when performing housekeeping, and commitment to excellence at midnight to 7a.m. shift.
- Completed all tasks necessary kept standards of quality and performance during overnight shifts.
- Demonstrated flexibility in adapting to changes in schedule or workload as needed during peak seasons or unexpected events.
Legal Assistant
Mingo & Yankala, S. C.
07.2018 - 07.2020
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office interrogatories, request for admissions, requests for examination with doctors, hospital's, to obtain legal documents related to clients.
- Improved communication between attorneys and clients by scheduling meetings, interpretation, providing status updates, and relaying critical information promptly.
- Increased client satisfaction by efficiently managing case files, addressing inquiries, answered phones, and request for production of documents.
Education
Associate of Science - Associates Human Service
Milwaukee Area Technical College
Milwaukee, WI12.1997
Skills
- Customer assistance/case management
- Data entry / organized
- Knowledge operating systems
- Cash Drawer Management
- Critical observation
- Product and Service knowledge
- Focused and prioritized
- Cleaning and Sanitizing
Timeline
Relief Food Service Worker
Stanford Hospital
12.2023 - 08.2024
Nanny / Care Giver
Care App.
02.2023 - Current
Member Services Specialist
Golden 1 Credit Union
04.2021 - 11.2022
Server
Gyu-Kaku
02.2021 - 08.2023
Membership Services Representative /Front End Assistant
Costco
10.2020 - 01.2021
Cahier
Taqueria Angelica's / Bayside Catering
09.2020 - 04.2021
Legal Assistant
Mingo & Yankala, S. C.
07.2018 - 07.2020
Night Crew Member
County Clare Irish Inn & Pub
06.2018 - 08.2020
Associate of Science - Associates Human Service
Milwaukee Area Technical College