Aneliza Huerta

• Worked in the IMCU department.
• Routinely monitor and record patient vitals including ; blood pressure, temperature and blood sugar levels.
• Transferred patients
• Admitted / discharged patients
• Worked hospital emergencies ; COVID , Code Blue
• Performed CHG baths
• Telemetry knowledge
• Experience working with patients on Ventilators
• Respected patients privacy and dignity upholding all hospital policies and HIPPA regulations
• Worked with COVID 19 patient with proper PPE
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment. • Charted on patient files using the cerner system

• Aide patients with routine tasks including eating dressing and exercise
• Worked in the Med Surg department.
• Routinely monitor and record patient vitals including ; blood pressure, temperature and blood sugar levels.
• Transferred patients into beds, wheelchair and tables using gait belts and other tools.
• Admitted / discharged patients
• Worked hospital emergencies ; COVID , Code Blue
• Performed bladder scans
• Respected patients privacy and dignity upholding all hospital policies and HIPPA regulations
• Worked with COVID 19 patient with proper PPE
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment. • Charted on patient files using the Epic system

• Answered multi-line phone system, routing calls,delivering messages to staff and greeting visitors. • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process. • Scheduled office meetings and client appointments for staff teams.
• Resolved customer issues quickly and notified supervisor immediately when problems escalated.
• Data entry/Date Transfer
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
• Coached new employees on administrative procedures, company policies and performance standards. • Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Processed invoices and expenses using QuickBooks to facilitate on-time payment

• Assisted with dressing guidance, grooming, and personal hygiene
• Assisted patients with self-administered medications.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
• Provided safe mobility support to help patients move around personal and public spaces.
• Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
• Recognized and reported abnormalities or changes in patients' health status to case manager.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Maintained records of services performed and apparent condition of patients.
• Built strong relationships with clients to deliver
emotional support and companionship.

• CRM , focused on heavy data entry
• Managed high call volume with tact and professionalism

• Answered a constant flow of customer calls with up to 10+ calls in queue per minute
• Answered calls by addressing customer inquiries, problem solving and provided product information • Recommend, select and help locate and obtain out-of-stock product based on customer requests
• Collected and processed payments
• Submitted and tracked orders
• Resolved customer concerns promptly to maintain satisfaction.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues