Ana Valencia
Oakland,CA
Overview
10
10
years of professional experience
Work History
Manager
Safeway Inc
02.2019 - Current
- Independently managed a fast-paced environment, ensuring efficient operations and excellent customer service
- Collaborated with upper management to strategize upcoming sales and control shrinkage, resulting in increased profitability of 34% for the department
- Implemented effective display strategies, leading to a boost in product sales
- Addressing customer inquiries, providing information about products or services, and assisting with problem resolution are crucial aspects of customer service
Car Return Agent
Avis Car Rental
10.2015 - 02.2019
- Provided courteous and professional customer service, addressing any questions or concerns the customer might have about the return process, charges, or any additional services
- Assisted in completing the necessary paperwork related to the return of the rental vehicle
- This could include finalizing the rental agreement, noting any damages, calculating additional charges if applicable, and processing the return in the rental system
- Contribute to customer service by being attentive, helpful, and responsive to customers' needs, ensuring that the return process is as seamless and positive as possible
Server
Casa Sandoval Senior Living
05.2015 - 09.2015
- Provided excellent customer service, resulting in positive feedback from guests and increased customer retention
- Demonstrated leadership skills by effectively training and directing staff during busy shifts
- Maintained a clean and organized work area, contributing to the restaurant's positive image as well as providing a pleasant and comfortable dining experience, promoting social interaction, and ensuring their nutritional needs are met
- Assisted residents with limited mobility by holding chairs, assisting with seating, and offering any necessary support
Education
B.S. - Health Science
California State University East Bay
Hayward, CA05.2023
A.S. - Health Science
Merritt College
Oakland, CA05.2021
Skills
- Organized
- Resourceful
- Logical problem solver
- Time management
- Flexibility
- Great communication skills
- Familiar with Microsoft Office 365
- Entry-level Excel skills
- Highly skilled leader
- Prioritization
- Team building skills
- Customer service
- Spanish proficiency (written and verbal)
Timeline
Manager
Safeway Inc
02.2019 - Current
Car Return Agent
Avis Car Rental
10.2015 - 02.2019
Server
Casa Sandoval Senior Living
05.2015 - 09.2015
B.S. - Health Science
California State University East Bay
A.S. - Health Science
Merritt College