Ana Laura Valentin Munoz
South Lake Tahoe,CA
Summary
Accounting professional with proven track record in managing financial operations and ensuring compliance with regulations. Known for fostering collaboration and achieving results, consistently adapting to changing business needs. Key skills include financial analysis and team leadership, valued for reliability and flexibility.
Overview
11
11
years of professional experience
Work History
Accounting Supervisor
HSS Hospitality Solutions
South Lake Tahoe, CA
10.2022 - Current
- Disciplined and motivated accounting team to maximize performance.
- Facilitated cross-functional communication between departments to ensure seamless integration of accounting processes.
- Created and initiated accounting procedures to increase organization.
- Successfully managed multiple projects concurrently while maintaining strict deadlines and high-quality deliverables.
- Maintained confidentiality of sensitive financial information to protect company assets and maintain trust among stakeholders.
- Resolved complex accounting discrepancies through thorough investigation, analysis, and collaboration with relevant parties.
- Managed a team of junior accountants, providing mentorship, guidance, and performance feedback to optimize productivity.
- Developed comprehensive budgets in collaboration with department managers to ensure alignment with organizational objectives.
- Supported company growth through accurate financial forecasting, enabling informed strategic decision-making from executive leadership.
- Saved time while managing financial projects through effective emergency resolutions.
- Collaborated with external auditors for timely completion of annual audits, addressing inquiries promptly and accurately.
- Ensured compliance with regulatory requirements through diligent research and staying current on industry best practices.
- Renewed business insurance by scheduling values for personal and real property, vehicles, and accounts receivable.
- Reduced month-end closing time with efficient organization and prioritization of tasks.
- Improved budget management, consistently monitoring expenses and tracking variances.
- Verified employee benefit invoices by verifying coverage and costs.
- Strengthened internal controls by designing and implementing robust policies and procedures.
- Implemented updated production, productivity, quality, and customer service standards to improve company financial standing.
- Worked on team of Number effective and competent accounting professionals after hiring and training Number% of team.
- Continuously updated professional knowledge by attending workshops, conferences, webinars related to accounting trends and regulations.
Housekeeping Supervisor
HSS Hospitality Solutions
South Lake Tahoe, CA
10.2014 - 01.2020
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Completed schedules, shift reports, and other business documentation.
- Increased employee performance through effective supervision and training.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
- Managed laundry sorting, washing, drying, and ironing.
- Adapted quickly to changing priorities or emergencies in order to maintain seamless daily operations without compromising guest experience or satisfaction.
- Regularly monitored employees'' adherence to hotel policies and procedures, ensuring consistent application of brand standards across the department.
- Provided ongoing feedback and support to housekeeping staff, fostering a culture of continuous improvement and professional development.
- Cultivated open lines of communication between management and housekeeping staff, facilitating efficient problem-solving when issues arose.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Streamlined housekeeping processes for increased efficiency by implementing a new inventory management system.
- Assisted in recruitment efforts by conducting interviews and making hiring recommendations based on candidate qualifications relevant to the role requirements.
- Implemented safety protocols for handling hazardous materials, reducing workplace accidents and ensuring compliance with OSHA regulations.
- Evaluated employee performance and developed improvement plans.
- Developed strong working relationships with vendors to ensure timely delivery of supplies and cost-effective purchasing decisions.
- Optimized workflow by regularly assessing employee performance and reallocating resources as needed, maximizing team efficiency.
- Managed scheduling, payroll, and performance evaluations for housekeeping staff, fostering a positive work environment that encouraged professional growth.
- Coordinated cross-departmental projects with other supervisors to enhance overall hotel operations and guest satisfaction.
- Improved efficiency, introducing digital task management system for tracking housekeeping duties.
- Coordinated with maintenance department to ensure timely repairs and minimize guest inconvenience.
- Improved team morale and efficiency with regular feedback sessions and constructive performance reviews.
- Optimized room turnaround times, allowing for earlier check-ins and enhancing guest satisfaction.
- Maintained inventory levels of cleaning supplies and equipment, ensuring no disruptions in daily operations.
- Fostered culture of respect and teamwork, leading by example and addressing conflicts promptly.
- Facilitated smooth operations during peak seasons, managing additional temporary staff effectively.
- Developed comprehensive training manual for new hires, significantly reducing onboarding time.
- Monitored compliance with all local regulations regarding waste management and sanitation standards.
- Ensured optimal cleanliness and guest satisfaction by supervising team of 15 housekeepers, implementing rigorous quality control checks.
- Enhanced guest experience by promptly addressing and resolving any housekeeping-related complaints.
- Enhanced appearance of public areas, implementing detailed deep-cleaning schedule.
- Reduced complaints related to room cleanliness by conducting thorough training sessions on modern cleaning techniques.
- Collaborated with front desk to prioritize room cleaning based on guest arrivals and departures, improving overall efficiency.
- Trained and mentored new staff on cleaning and safety protocols.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
Front Desk Agent
HSS Hospitality Solutions
South Lake Tahoe, CA
06.2022 - 10.2022
- Maintained cash flow by monitoring bank balances and cash requirements.
- Contributed to cost reduction efforts by identifying inefficiencies within the accounting department''s operations.
- Optimized cash flow management by reviewing receivables aging reports and implementing effective collection strategies.
- Set up and improved accounting systems and processes to meet business needs and maximize operational success.
Education
Cobaep
Puebla , México. Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Accounting Supervisor
HSS Hospitality Solutions
10.2022 - Current
Front Desk Agent
HSS Hospitality Solutions
06.2022 - 10.2022
Housekeeping Supervisor
HSS Hospitality Solutions
10.2014 - 01.2020
Cobaep