Ana Valles
San Jacinto,CA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
Work History
Nutrition Assistant
San Jacinto Unified School District
San Jacinto, CA
02.2024 - Current
- Prepared and served nutritious meals to students in a timely manner.
- Communicated effectively with other staff members in order to maintain efficient workflow.
- Followed established recipes and portion control procedures when preparing meals.
- Managed student lunch lines during peak hours in order to minimize wait times.
- Monitored temperatures of refrigerators and freezers on a regular basis to ensure food safety.
- Kept accurate records of meal counts and money collected from customers.
- Inspected kitchen areas regularly for cleanliness and proper storage of food products.
- Assisted with meal preparation tasks such as washing vegetables or slicing fruits.
- Performed daily opening and closing duties as assigned by supervisor.
- Provided excellent customer service to students while maintaining a friendly atmosphere.
- Ensured that all nutritional requirements were met when serving meals to students.
- Maintained sanitation standards in the kitchen area by cleaning tables, floors, and equipment.
- Participated in weekly team meetings in order to discuss strategies for improving services.
- Maintained tools, equipment and surfaces in clean, neat and working order.
Asset Protection Associate
Living Spaces Distribution Center
Perris, CA
01.2022 - 01.2024
- Secures premises and personnel by patrolling property
- Prevents losses and damage by reporting unusual activity or circumstances
- Confronts violators of policy and procedures in a professional manner to redirect behavior
- Responsible for multitasking between telephone calls and radio communications traffic, collecting information and logging pertinent information utilizing surveillance software in a fast-paced environment
- Inspects buildings and access points
- Assists Supervisor in restraining trespassers or other violators
- Manages vehicular traffic by directing drivers
- Surveillance cameras graveyard
- Monitor suspicious subjects or activity around the warehouse
- Maintains authorized DC truck yard traffic utilizing company tools and procedures
- Supports investigations, conducting surveillances and gathering of facts
- Completes reports by recording observations, information, occurrences, and surveillance activities
- Performs camera checks and inputs technical surveillance work orders or malfunction forms, and reports any other problems pertaining to surveillance equipment
- Maintains organization's stability and brand reputation by complying with legal requirements
- Contributes to Inventory/Asset Protection team effort by accomplishing results as needed
- Promotes awareness of company policies, procedures and directives
- Submits new and innovative ideas to enhance job functions and company best practices
- Provides assistance across business groups as needed
- Responsible for other duties as assigned.
Call Center / Security Guard
Securitas USA
Banning, CA
10.2019 - 02.2021
- Followed Securitas standard duties and procedures
- Customer service
- Observes and reports activities and incidents at an assigned client site, providing for the security and safety of client property and personnel
- Makes periodic patrols to check for irregularities and to inspect protection devices and fire control equipment
- Preserves order and may act to enforce regulations and directives for the site pertaining to personnel, visitors, and premises
- Controls access to client site or facility-through the admittance process
- Patrols assigned site on foot or in vehicle; checks for unsafe conditions, hazards, unlocked doors, security violations, blocked entrances and exits, mechanical problems, and unauthorized persons
- Protects evidence or scene of incident in the event of accidents, emergencies, or security investigations
- Working for Clients post undercover to catch a thief and working on hands with Police Officer, calling 911 to report any suspicious activity
- Surveillance cameras graveyard
- Answering phones to add guest to their residents guest list.
Certified Tax Preparer
Smartax
San Jacinto, CA
01.2018 - 04.2019
- Completed and filed returns with tax departments at the local, state and federal level
- Reviewed available data and compared against tax code to determine exemptions, deductions, and potential liabilities
- Maintained complete records of client tax returns and supporting documentation
- Interviewed clients to collect information and gather necessary paperwork
- Contacted IRS or other relevant government organizations on behalf of client
- Provided information about available products and services
- Prepared tax returns according to government guidelines
- Performed clerical tasks to maintain team efficiency and support customer needs
- Maintained friendly and professional customer interactions
- Facilitated communication between clients and tax authorities
- Customer service experience
- Sales experience
- Bookkeeping services.
Rx Delivery Driver
CVS Pharmacy
Hemet, CA
06.2016 - 02.2017
- Verified each delivery against shipping instructions before delivering to customers
- Contacted customers prior to delivery to confirm and coordinate delivery
- Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly
- Fostered positive working relationships with customers by responding to their questions and concerns
- Completed and submitted all necessary logs and paperwork on a daily basis
- Completed all necessary paperwork using neat and legible handwriting
- Completed on-time deliveries by choosing the best and most efficient routes
- Submitted receipts and money received from deliveries at the end of each shift
- Completed all documentation neatly and accurately
- Interpreted maps and followed written and verbal directions.
Certified Tax Preparer
Liberty Tax Services
San Jacinto, CA
01.2014 - 04.2016
- Answered an average of 15 calls per day by addressing customer inquiries, solving problems and providing new product information
- Greeted customers entering the store to ascertain what each customer wanted or needed
- Earned management trust by serving as key holder, responsibly opening and closing store
- Maintained high-quality control standards by reviewing internal tax preparation documents for missed tax benefits
- Provided information about available products and services
- Prepared tax returns according to government guidelines
- Interviewed clients to collect information and gather necessary paperwork
- Performed clerical tasks to maintain team efficiency and support customer needs
- Offered clients recommendations to reduce tax liabilities
- Reviewed clients tax filing papers thoroughly to determine their eligibility for additional tax credits or deductions
- Completed and filed returns with tax departments at the local, state and federal level
- Reviewed available data and compared against tax code to determine exemptions, deductions, and potential liabilities
- Maintained complete records of client tax returns and supporting documentation
- Contacted IRS or other relevant government organizations on behalf of client.
Packer
MJO Staffing
Moreno Valley, CA
11.2009 - 01.2011
- Loaded and unloaded pieces into boxes for shipment
- Cleaned and maintained the warehouse in compliance with OSHA safety standards
- Swept floors and stored equipment at the end of each shift
- Picked up incoming stock and delivered materials to designated locations
- Picked products for specific routes according to pick sheets
- Tracked time spent on assignments each day for productivity reporting
- Stacked and stored pallets at the end of the shift to keep warehouse clean and organized
- Used item Numbers to properly stock warehouse
- Led warehouse improvement initiatives to advance operational efficiencies
- Inspected products for defects and damages and examined ingoing and outgoing shipments.
Education
Mira Loma High School
College Degree - Accounting
Mt San Jacinto Community College
Skills
- Customer Satisfaction
- Information Processing
- Call handling
- BIlingual English and Spanish
- Efficiency and Time Management
- Attention to Detail
- Standards of Excellence
- Problem-Solving
- Multitasking Abilities
- Self-Motivated
- File Organization
- Basic accounting
Timeline
Nutrition Assistant
San Jacinto Unified School District
02.2024 - Current
Asset Protection Associate
Living Spaces Distribution Center
01.2022 - 01.2024
Call Center / Security Guard
Securitas USA
10.2019 - 02.2021
Certified Tax Preparer
Smartax
01.2018 - 04.2019
Rx Delivery Driver
CVS Pharmacy
06.2016 - 02.2017
Certified Tax Preparer
Liberty Tax Services
01.2014 - 04.2016
Packer
MJO Staffing
11.2009 - 01.2011
Mira Loma High School
College Degree - Accounting
Mt San Jacinto Community College
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