Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Ana Varela

Port Charlotte,Florida

Summary

Bilingual professional with over 2 years of experience in high-volume, inbound calls and client-facing environments. Licensed in Personal Lines and Life Insurance in Florida. Proven ability to upsell, resolve customer issues quickly, and consistently exceed performance goals. Fluent in English and Spanish, with a strong track record of delivering excellent service in fast-paced, metrics-driven settings.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Hotel Front Office Receptionist

TownePlace Suites by Marriott
05.2024 - 02.2025
  • Provided exceptional customer service by addressing guest inquiries and resolving issues promptly.
  • Managed a high volume of inbound calls daily from guests and travel partners to handle bookings, cancellations, and service requests.
  • Maximized hotel occupancy through persuasive communication and upselling.
  • Identified guest needs to recommend tailored offerings, enhancing guest satisfaction and increasing repeat business.
  • Assisted with check-in and check-out processes, ensuring smooth transitions for guests.
  • Managed reservations using hotel management software, optimizing room assignments for efficiency.

Hotel Front Desk Agent

Country Inn & Suites By Radisson
08.2023 - 05.2024
  • Provided exceptional customer service by addressing guest inquiries and resolving issues promptly.
  • Managed a high volume of inbound calls daily from guests and travel partners to handle bookings, cancellations, and service requests.
  • Maximized hotel occupancy through persuasive communication and upselling.
  • Identified guest needs to recommend tailored offerings, enhancing guest satisfaction and increasing repeat business.
  • Assisted with check-in and check-out processes, ensuring smooth transitions for guests.

Waitress

Hook & Reel Seafood
01.2023 - 08.2023
  • Provided exceptional customer service in fast-paced dining environment, ensuring guest satisfaction.
  • Educated guests on menu offerings and provided personalized recommendations to enhance dining experience and upsell.
  • Managed multiple tables efficiently, coordinating orders and maintaining timely service.
  • Assisted in training new staff on menu items and service protocols to enhance team performance.
  • Collaborated with kitchen staff to ensure accurate order preparation and timely deliveries.

Education

Jefferson Forest High School
Forest, VA
05-2021

Skills

  • Customer service
  • Strong multitasking
  • Persuasion
  • Relationship Building
  • Data entry efficiency
  • Objection Handling
  • Empathy and patience
  • Goal Orientation
  • Complaint handling
  • Problem-solving skills
  • Tech Savvy

Certification

  • Licensed 20-44 Personal Lines Property & Casualty Insurance Agent - December, 2024
  • Licensed 02-14 Life & Variable Contracts Insurance Agent - April, 2025

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Hotel Front Office Receptionist

TownePlace Suites by Marriott
05.2024 - 02.2025

Hotel Front Desk Agent

Country Inn & Suites By Radisson
08.2023 - 05.2024

Waitress

Hook & Reel Seafood
01.2023 - 08.2023

Jefferson Forest High School

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