Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
AssistantManager
Ana Vasquez

Ana Vasquez

Reading,PA

Summary

Hardworking and reliable with strong ability to learn. Offering years of work experience Highly organized, proactive and punctual with team-oriented mentality.

Talent for creative and artistic . Strong knowledge of cake decorating . Communicative and team-oriented with proficiency in detailed work . Proven history of fostering baking and decorating to meet team, individual and management objectives.

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Competent in retrieving and delivering laundry loads, operating equipment and maintaining safety. Dedicated to working accurately and efficiently to achieve demanding daily targets.

Passionate multi language translator with 5+ years of experience in english-spanish translations. Looking to further improve translation skills by becoming a full time Interpreter for any School or Paralegal field.

Overview

15
15
years of professional experience

Work History

Laundry

East Penn Manufacturing Co
Reading, PA
01.2022 - Current
  • Separated and sorted dirty laundry.
  • Transferred wet laundry to dryers, changed heat settings and ran for set time to dry items.
  • Loaded soiled items into washing machines and operated using appropriate settings and detergent to clean.
  • Delivered clean laundry to [Location] to restock.
  • Reported issues with washing machine, dryer and other laundry equipment to maintenance staff.
  • Operated industrial laundry equipment.
  • Folded clean laundry and placed into stacks in specified areas for distribution.
  • Loaded carts with clean linen to transport to designated storage areas.
  • Assisted with additional housekeeping tasks during staffing shortages.
  • Transported laundry in carts and sorted dirty items by load type.
  • Loaded and unloaded washers and dryers, observing correct operating instructions.
  • Inspected laundry for damage or stains to repair or pre-treat.
  • Wash/fold/organize clothing by Order for each separate building to get delivered

Cake Decorator

Sam's Club
Reading, PA
07.2021 - 01.2022
  • Decorated cakes for special occasions, showers, birthdays and christenings.
  • Assisted customers with planning cake vision, including color, theme and size.
  • Answered phone calls, put in orders and handled customer disputes or complaints.
  • Cleaned display cases, utensils and working spaces to keep sanitary work environment.
  • Assembled, prepared, decorated and frosted average of [Number] cakes per shift.
  • Used pastry bags and tips to pipe messages and decorative roses onto cakes.
  • Stocked shelves and ordered inventory when product stock became low.
  • Boxed, weighed and wrapped cakes and other bakery products to prepare for pickup.
  • Used photo cake software to create specialty birthday and anniversary cakes.
  • Applied creative techniques to design beautiful, memorable wedding cakes.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Finished baked goods with glazes, icings and other toppings.
  • Met with customers to discuss needed bakery items and take orders.
  • Coordinated supplies, placed orders and managed stock on hand for bakery.
  • Reviewed expiration dates on items and removed expired products from stock to maintain quality.

Paint Sales Associate

Lowe's
Reading, PA
09.2020 - 03.2021
  • Demonstrated knowledge of paint types, faux and decorative finishes, painting tools and adhesives, solvents and caulk to offer customized recommendations for customer projects.
  • Ordered product, stocked shelves and neatly and safely displayed products with corresponding information to fulfill customer painting needs in welcoming environment.
  • Leveraged equipment and machinery to match and mix paint while visually distinguishing slight color variations.
  • Managed customer telephone inquiries by giving accurate product information and product selection advice.
  • Maintained current pricing information and informed customers of discounts and promotions to maximize customer spending and increase revenue.
  • Prepared customer orders by operating paint mixers to blend products available in store, matching colors of samples provided by customers.
  • Advised customers on effective selection of paints, primers and finishes to different types of unfinished and previously painted surfaces for optimal color results and maximum durability.
  • Engaged with customers to learn about nature and scope of projects and offer input regarding color matching, paint selection and primer or finish options appropriate to objectives.
  • Provided customers with insight on optimal tools, equipment and materials, recommending most appropriate options for objectives and explaining instruction on proper use.
  • Maintained sales register free of trash and debris and kept paint selection fully stocked and properly displayed on store shelves.
  • Notified store managers of inventory shortages, reporting on current stock and participating in placing orders for additional merchandise when necessary.
  • Recommended optimal merchandise based on customer needs and desires.
  • Informed callers and visitors of current store promotions, confirming availability of advertised products and identifying customers potentially interested in specials and sales.
  • Recommended products and services to suit customer needs.

Waitress

IHOP
Reading, PA
11.2018 - 01.2020
  • Maintained accuracy while handling payments, giving change and printing receipts for customers.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Rolled silverware
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests
  • Presented food and beverages to guests at tables.
  • Presented menus to patrons to answer questions about menu items and make recommendations.
  • Relayed orders to kitchen via point-of-sale register system.
  • Utilized POS system to total meal costs and add taxes for final bill calculation.
  • Cleared table and bussed dishes to allow for quick setups.
  • Stocked server areas with supplies before, during and after shifts.
  • Set up dining room to meet hospitality and service standards.
  • Resolved customer concerns with friendly and knowledgeable service.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
  • Developed strong and lasting resident relationships.
  • Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
  • Completed opening and closing checklists to ensure smooth restaurant operations.
  • Documented food orders and ran items to guest tables in dining room.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Reset tables between guests, refilled condiments and wiped down surfaces.
  • Completed final preparations of dishes and quickly delivered items to customers.
  • Relayed orders and special requests to cooks.
  • Calculated charges, issued table checks and collected payments from customers.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Addressed complaints to kitchen staff and served replacement items.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Brewed coffee and distributed to guests

Political Interpreter

Election Services
Reading, PA
11.2008 - Current
  • Translated software technical manuals to another language and culture.
  • Proofread, edited and revised translated documents.
  • Confirmed accuracy of technical terms and terminology and remained consistent during translation revisions.
  • Provided appropriate contextual information to increase clients understanding of translations.
  • Delivered real-time, accurate oral translations and interpretations for clients.
  • Helped with directing spanish spoken persons to where/what and how they need to use the machine to vote.
  • Helped translate with any question or concern they might have
  • Assist spanish-speaking voters in the electoral process when they go to a polling place to vote.
  • Instruct voters on how to use the voting machine
  • Provide assistance to vote when voter requests it
  • Help election officials with any other election day procedures
  • Help voters fill out any necessary forms

Technology Research Analyst

SSRS Research
, PA
04.2014 - 12.2015
  • Recommended modifications or changes to strategies based on research results.
  • Utilized workflow software to assign and manage research projects.
  • Composed consumer and marketplace data and used data to make reports
  • Screened potential subjects to determine suitability for studies.
  • Examined data using traditional and modern approaches.
  • Designed and implemented program macros for statistical analyses.
  • Performed quantitative and qualitative evaluations to measure effectiveness of field programs and operations.
  • Designed survey instruments and questionnaires to obtain desired research data.

Education

GED -

Reading Area Community College
Reading, PA
05.2023

Skills

  • Laundry storage and distribution
  • 5 years Customer service experience
  • Communication
  • Respond to answers or responses on telephone or computer
  • Detailed oriented
  • Proven baking and decorating experience
  • Excellent time management skills
  • Ability to stand for extended periods
  • Language knowledgeable able to speak/write and read in at least two different languages
  • Written and verbal communication skills
  • Translator experience
  • Skilled interpreter and translator
  • Flexible and Adaptable
  • Dependable and Responsible
  • Written Communication

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

I can’t understand why people are frightened of new ideas. I’m frightened of the old ones.
John Cage

Timeline

Laundry

East Penn Manufacturing Co
01.2022 - Current

Cake Decorator

Sam's Club
07.2021 - 01.2022

Paint Sales Associate

Lowe's
09.2020 - 03.2021

Waitress

IHOP
11.2018 - 01.2020

Technology Research Analyst

SSRS Research
04.2014 - 12.2015

Political Interpreter

Election Services
11.2008 - Current

GED -

Reading Area Community College

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