Ana Vazquez
Laurel,MD
Summary
Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shift Manager
Pollo Campero
08.2022 - Current
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Implemented process improvements that streamlined daily operations, enhancing overall efficiency within the shift.
- Tracked receipts, employee hours, and inventory movements.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Developed strong relationships with vendors to ensure timely delivery of products while maintaining cost efficiencies.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- Trained and mentored new employees to maximize team performance.
- Conducted regular evaluations of employee performance, identifying areas for improvement and offering targeted guidance for skill development.
Customer Service Representative
2nd Avenue Thrift Store
11.2021 - 08.2022
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Trained new personnel regarding company operations, policies and services.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Educated customers about billing, payment processing and support policies and procedures.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Maintained up-to-date knowledge of product and service changes.
- Processed customer service orders promptly to increase customer satisfaction.
- Trained staff on operating procedures and company services.
Stocking Lead
Wegmans
10.2018 - 01.2019
- Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions.
- Maximized sales potential by assisting in merchandising efforts, designing visually appealing displays that showcased products effectively.
- Created and enforced detailed organization processes to increase quality and service standards.
- Supervised and trained new staff in performing census.
- Enhanced store appearance and customer experience by maintaining clean and well-stocked shelves.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
- Safely and securely loaded items to prevent damage during transport.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Inspected merchandise for quality, variety and safety against specifications.
Education
High School Diploma -
Colegio Angel David
Humacao, Puerto Rico, USGuest Service & Hospitality
Anne Arundel Community College
Hanover, MDSkills
- Customer Service
- Safety Procedures
- Hiring and Training
- Production cycling
- Safety Management
- Inventory controls
- Opening and closing procedures
- Computer Skills
- Shift Scheduling
- Punctual and Reliable
- Cash Handling
- Business Administration
Certification
- ServSafe Certification (01/26/2023 - 01/26/2028)
- Guest Service & Hospitality
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Shift Manager
Pollo Campero
08.2022 - Current
Customer Service Representative
2nd Avenue Thrift Store
11.2021 - 08.2022
Stocking Lead
Wegmans
10.2018 - 01.2019
High School Diploma -
Colegio Angel David
Guest Service & Hospitality
Anne Arundel Community College