Ana Vazquez
Palmdale,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. I am an organized and motivated individual, eager to utilize time management and organizational skills across diverse settings.
Seeking entry-level opportunities to enhance abilities while contributing to company growth. Motivated professional with several years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
TJ Maxx, TJX Companies
Palmdale, CA
09.2024 - Current
- Assisted customers with finding the right product for their needs.
- Provided product information and answered customer questions.
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Greeted customers upon entering the store and provided assistance.
- Stocked shelves with merchandise according to company standards.
- Processed returned merchandise according to company policies.
- Handled customer complaints in a professional manner.
- Offered suggestions for additional items that may be of interest to customers.
Assistant Manager
McDonald's
Palmdale, CA
02.2021 - 08.2023
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Developed a system for tracking inventory and ordering supplies as needed.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Maintained up-to-date knowledge of company products and services.
- Communicated regularly with customers to gain insights into their needs.
- Analyzed data from surveys or feedback forms to identify opportunities for improvement.
- Created reports on sales trends, inventory levels, and financial data.
- Supervised daily operations including scheduling shifts, assigning duties.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality, and conformance.
Skills
- Display Setup
- Money Handling
- Customer Service
- Department reset
- Customer Engagement
- Transaction Processing
- Self-Checkout Assistance
- Returns and exchanges
- Customer Assistance
- Upselling strategies
- Flexible Schedule
- Positive and professional
- Teamwork
- Cash Handling
- Professional Appearance
- Time Management
- Store Opening and Closing
- Stocking and Receiving
- FLUENT IN Spanish
- Calm Demeanor
Certification
- Hamburgers University Degree
Languages
Spanish
Native/ Bilingual
About Me
Believer in Christ. Mother of 4 children. I enjoy walks at the park with my kids and 2 big dogs. I enjoy spending quality family time in home watching movies of any sort.
Timeline
Retail Sales Associate
TJ Maxx, TJX Companies
09.2024 - Current
Assistant Manager
McDonald's
02.2021 - 08.2023
- Hamburgers University Degree