Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ana Velasco

Vallejo,CA

Summary

Results-driven Store Manager with skills and knowledge based around customer service, employee care, and team growth looking to apply my experience to a new, challenging role.

Overview

10
10
years of professional experience

Work History

Store Manager

Starbucks
02.2018 - Current
  • I lead a team of 30-40 people in a fast-paced, growing environment. My responsibilities include: writing schedules that meet business and customer needs, recruiting talent, interviewing/hiring/separating, coaching in the moment, building capabilities, team building, developing my team of supervisors, business and P&L analysis, approving regular payroll, inventory management, loss prevention, merchandising, and maintaining team morale to create a positive work environment.

Lead

Raley’s
08.2013 - 12.2017

My duties at Raley's included leading a team of up to 20 people, ensuring customer satisfaction during checkout, maintaining the front lobby, and janitorial duties. I coached when necessary to create and sustain a positive customer experience.

Education

psychology

diploma -

Hercules High School
Hercules, CA

Project Management

Arizona State University
06.2025

Skills

  • Coaching and Training
  • Merchandising Operations
  • Microsoft Excel
  • Time Management
  • POS Inventory System Operation
  • Customer Service
  • Budgeting and Cost Control
  • Problem solving

Languages

Spanish
Native or Bilingual

Timeline

Store Manager

Starbucks
02.2018 - Current

Lead

Raley’s
08.2013 - 12.2017

psychology

diploma -

Hercules High School

Project Management

Arizona State University
Ana Velasco