Ana Velasquez
Willard,NC
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Conviva Care Solutions
02.2022 - 05.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained confidentiality of sensitive data to protect customer and business information.
Front Desk Receptionist
Delray Spinal Care Center
02.2020 - 02.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Collected room deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Chiropractic Assistant
Southern Chiropractic Life Center - Dr. David Migdal
12.2016 - 05.2017
- Assisted chiropractor during patient exams to implement treatment plans quickly.
- Performed electric muscle stimulation, massage, and mechanical traction.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Learned and followed laws and HIPAA guidelines to keep office compliant with industry regulations.
Education
No Degree - Medical Assisting
Sampson Community College
Clinton, NC08.2024
High School Diploma -
John I Leonard Adult Education Center
West Palm Beach, FL05.2016
Skills
- Patient Records Gathering
- Microsoft Windows
- Information Updates
- Schedule Patients
- Data Integrity
- Calendar and Appointment Management
- Check-In Management
- Overseeing Front Desk
- Patient Health Information Access
- Call Transfers
- Teamwork and Collaboration
- EHR Software
- Office Supplies and Inventory
- Patient Engagement
- Patient Eligibility Requirements
- Answer Telephones
- Logging Messages
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
Conviva Care Solutions
02.2022 - 05.2023
Front Desk Receptionist
Delray Spinal Care Center
02.2020 - 02.2022
Chiropractic Assistant
Southern Chiropractic Life Center - Dr. David Migdal
12.2016 - 05.2017
No Degree - Medical Assisting
Sampson Community College
High School Diploma -
John I Leonard Adult Education Center