Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

ANA VELEZ

Orlando

Summary

Reliable, solutions-oriented professional with 4 years of success in creating best-in-class customer experience. Committed to building trustworthy relationships within the workplace while driving efforts to meet customer needs and support organizational goals.

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

16
16
years of professional experience

Work History

Customer Service Representative

GreatFlorida Insurance
03.2022 - Current
  • Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
  • Maintained detailed records of all customer interactions in CRM system for future reference and analysis
  • Participated in regular training sessions to stay updated on product features, policies, procedures, and industry trends
  • Recognized as a subject matter expert within the department due to extensive knowledge of company products and policies.
  • THE STEVENS AGENCY Customer Service Representative

Customer Service Representative

THE STEVENS AGENCY
05.2021 - 03.2022
  • Held accountability for quoting and writing policies for personal lines involving auto and home insurance.
  • Processed customers' payments and endorsements.
  • Addressed and resolved billing issues.
  • Initiated follow-ups to maintain communications and relationships with existing and potential customers.
  • Handled incoming calls and inquiries regarding specific services and products.
  • Ensured compliance with organizational policies and procedures during daily operations.
  • Gathered, input, and updated customer information.

Cook

Volcano Bay/Universal Studios
01.2017 - 06.2018
  • Review dishes prior to presenting to customers for optimal customer satisfaction
  • Prepare and stock the day's ingredients for each station
  • Prepare all food items in a timely and hygienic manner, following presentation specifications set by the restaurant
  • Maintain a clean and safe working environment

Cook

Cook Pollo Tropical
10.2009 - 07.2010
  • Inspect and clean food preparation areas such as equipment and working surfaces, serving areas to endure safe and sanitary food-handling practices.
  • Ensure that all food is stored properly and cooked at correct temperatures
  • Season and cook food according to recipes or personal judgments using various kitchen utensils.

Education

440 License - insurance

Orlando, FL
01.2019

Diploma - HIGHLIGHTED ACHIEVEMENTS

Florida Technical College
Kissimmee, FL
08.2012

Skills

  • Customer Service Bilingual
  • Scheduling Customer
  • Follow-up Scheduling
  • Management
  • Strong work ethics
  • Highly organized
  • Payment processing
  • Follow-up skills
  • Paperwork processing
  • Documentation

Languages

English
Native or Bilingual

Timeline

Customer Service Representative

GreatFlorida Insurance
03.2022 - Current

Customer Service Representative

THE STEVENS AGENCY
05.2021 - 03.2022

Cook

Volcano Bay/Universal Studios
01.2017 - 06.2018

Cook

Cook Pollo Tropical
10.2009 - 07.2010

Diploma - HIGHLIGHTED ACHIEVEMENTS

Florida Technical College

440 License - insurance

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