Ana Ventura
Arcadia,CA
Summary
Results-driven Opening Manager with a strong track record of high productivity and efficient task completion. Specialized in team leadership, operational planning, and customer service management. Excellent communication, problem-solving, and adaptability skills ensure seamless operations and a positive work environment.
Overview
6
6
years of professional experience
Work History
New Hotel Opening Manager/Task Force General Manager
TGC Group
Wichita, KS
05.2023 - Current
- Coordinating with FF&E to ensure all brand standards are met.
- Coordinating with all contractors and vendors.
- Ensuring all operational procedures are in place.
- Setting up systems for reservations and OTAs is set in place.
- Interviewing potential general managers.
- Ordering all pre-opening hotel supplies.
- Ensuring compliance with Health and Safety regulations.
- Coordinate with City and Brand to ensure that all inspections are being met.
- Research market to maximum revenue.
- Managed all contractual agreements at the Hotel, ensuring compliance and smooth operations.
- Managed the hotel during transitional periods.
General Manager
Extended Stay America
Ontario, Ca
04.2019 - 12.2024
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
General Manager
Sonesta Hotels
Garden Grove, CA
12.2022 - 03.2023
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
Education
Bachelor of Science - Criminal Justice
Westwood College - Los Angeles
Los Angeles, CA06-2014
Skills
- Cross-functional Team Leadership
- Leadership & Team Development
- Strategic Planning & Execution
- Budgeting & Financial Management
- Performance Optimization
- Project Management
- Analytical Thinking
- Client Relationship Management
- Data-Driven Decision Making
- Conflict Resolution
Languages
Spanish
Professional
Affiliations
- Volunteer with Homeland Security Crisis Response Team
- Hiking
Accomplishments
- Employee of the month
References
References available upon request.
Timeline
New Hotel Opening Manager/Task Force General Manager
TGC Group
05.2023 - Current
General Manager
Sonesta Hotels
12.2022 - 03.2023
General Manager
Extended Stay America
04.2019 - 12.2024
Bachelor of Science - Criminal Justice
Westwood College - Los Angeles
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