Ana L. Villanueva
Lake Elsinore,CA
Summary
Compassionate Certified Nursing Assistant adept at bathing, grooming and feeding elderly and disabled patients. Familiar with advanced medical terminology and procedures.
Overview
8
8
years of professional experience
Work History
CNA
Loma Linda University Medical Center Murrieta
01.2023 - 10.2023
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Reduced patient stress levels through effective communication and active listening skills.
- Assisted patients with daily living activities, promoting independence and dignity.
- Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
Food Service Ambassador
Loma Linda University Medical Center Murrieta
08.2016 - 01.2023
- Enhanced customer satisfaction by providing timely and accurate food service in a professional manner.
- Improved overall dining experience for guests by maintaining a clean and organized serving area.
- Assisted with inventory management to ensure proper stock levels and minimize waste.
- Collaborated with kitchen staff to ensure efficient food preparation and delivery, resulting in better guest experiences.
- Promoted a positive work environment through effective teamwork and communication among all staff members.
- Maintained strict adherence to food safety guidelines, ensuring the well-being of all guests and staff members.
- Trained new hires on company policies, procedures, and best practices, fostering an environment of continuous learning and growth within the team.
- Successfully managed high volume shifts while maintaining exceptional service standards under pressure situations.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Server
Valencia Terrace
02.2016 - 08.2016
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new servers, sharing best practices for excellent customer service.
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
Education
CNA -
Santiago Canyon College
Orange, CA06.2022
No Degree -
Mt San Jacinto College
Menifee, CA05.2022
High School Diploma -
Lakeside High School
Lake Elsinore, CA05.2011
Skills
- Complex Problem-Solving
- Dressing Assistance
- Compassion and Empathy
- Feeding Assistance
- Basic Life Support
- Patient Care
- Multitasking Abilities
- Attention to Detail
- Bathing Assistance
- Problem Solving
- Vital Signs Monitoring
- HIPAA Compliance
Languages
Spanish
Native or Bilingual
Timeline
CNA
Loma Linda University Medical Center Murrieta
01.2023 - 10.2023
Food Service Ambassador
Loma Linda University Medical Center Murrieta
08.2016 - 01.2023
Server
Valencia Terrace
02.2016 - 08.2016
CNA -
Santiago Canyon College
No Degree -
Mt San Jacinto College
High School Diploma -
Lakeside High School